Shared Extensions - Cisco UC320W Administration Manual

• If busy or no answer, forward to: Available after you apply the initial configuration. During the
initial setup, you can set call forwarding on the Call Forwarding page. Use the first drop-down list
to choose a destination for an unanswered call. Use the second drop-down list to specify the
timeout period in seconds. If you enabled a Day/Night schedule for Call Forwarding on the
Day/Night Features page, you can specify a different destination for night. At night, call
forwarding is immediate. Note: If you choose None for the destination, the timeout setting is
unavailable. The phone rings until the caller disconnects or the phone is answered.
Selecting Members for Shared FXO Lines
• Select Members: This button is available after you enter a label. Click this button to open or
close the Members section.
• To add a member: Check the box to add the user. Uncheck the box to remove the user.
Successfully added members appear with a green background. Errors are indicated by a red
background. Available Buttons indicates the buttons that are not currently used for Shared
Lines, Shared Extensions, or Additional Extensions. The new line button may displace a
previously configured feature button, such as a speed dial or Line Monitor.
• Select All: Click to select all users.
• Clear All: Click to de-select all users.
• To remove a user from the group: Uncheck the box next to the name. Unselected users appear
with a white background.
Note:
• Available Buttons includes only phone buttons. This feature can be assigned only to a phone
button, not to a side car button.
• The list includes all users. If a user does not have an assigned phone, has an FXS phone, or
does not have enough phone buttons available, the background is gray. If you previously
configured a shared line and then a phone assignment was removed, the background appears
red.
• To configure users, see the Users page. To assign phones to users, see the Assign Phones
page.

Shared Extensions

Use the Configuration > Extension Buttons > Shared
Extensions page to allow a group of users to answer,
monitor, and manage calls.
In the office: In a pet store, the grooming department
has two phones, one in the reception area and one in
the back. With a shared extension including both
phones, the pet store staff can transfer calls to a single
extension number. The groomer can pick up the call
from either phone. The shared extension also makes it
easy for the groomer to place a call on hold from one
phone and resume it from the other phone.
Features of Shared Extensions
• Each group member will have one or more
phone buttons to manage and monitor the shared extension.
• The group can be contacted by dialing the extension number, by choosing the extension from the
directory, or by using a phone button that is configured to speed-dial this group.
• The group can be contacted from an external phone if the group is specified as a call target for an
AA menu option, an inbound call routing group, or a call forwarding option.
• An incoming call will ring all members' phones simultaneously.
• Shared Extensions and Hunt Groups are similar but have unique features. With a Shared
Extension, a call rings all users simultaneously, and all members can monitor and manage the
calls through a line button on the phone. With a hunt group, you can enable simultaneous or
sequential call routing, but it does not allow members to monitor and manage calls.
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