Cisco UC320W Administration Manual page 56

Note: Optionally, you can select a second trunk to be used when the first choice is busy. The Busy state
of a SIP/BRI trunk depends on the number of maximum concurrent calls specified by your SIP provider.
The Cisco UC320W supports up to 12 simultaneous calls across all trunks (including FXO and SIP/BRI
trunks).
• Use the Configuration > Ports and Trunks > Line (FXO) Ports page to enable your FXO trunks.
• Use the Configuration > Ports and Trunks > SIP/BRI Trunks page to configure the SIP/BRI
trunks.
• When finished entering settings in the system, apply the configuration. To verify your settings,
place an outbound call by pressing 8 before you dial the number. After ending that call, place an
outbound call by pressing 9 before you dial the number. Use the Status > External Call Records
page to check the call detail records to confirm that the expected trunk was used in each case.
How do I set up the Music On Hold to use a recording other than the default music? We would
like to loop through a recording that includes music and announcements.
For this scenario, complete the following tasks:
• Prepare your recording, and store it on your music player.
• Connect the music player to the Line In port of the Cisco UC320W. Use the controls on the music
player to play the recording.
• In the configuration utility, use the Configuration > Telephony > Music page. Choose the External
option to use an external music source.
• When finished entering settings, apply the configuration. To verify, you can place a call from one
extension to another. When the call is placed on hold, the recording is played. If the recording
does not play, verify the settings on the music player. The system will fail over to the internal
music source if audio is not detected from the external device.
How do I set up the phones so that a user can monitor an extension for another user? A nurse
needs to monitor the extension for a doctor.
For this scenario, complete the following tasks:
• Use the Configuration > Users/Phones > Users page to create the user records.
• Use the Configuration > Users/Phones > Assign Phones page to assign phones to the users.
Make sure to choose phone models that provide enough phone buttons to support the user
needs.
• On the Configuration > User/Group Features > Phone Buttons page, choose the phone or side
car from the selection list near the top left corner of the page. Find an unused button, and select
Line Monitor from the drop-down list. In the Target User field, choose the doctor. Also choose
the Target Extension (a user may have more than one extension).
• When finished entering settings, apply the configuration. The new button appears on the selected
phone or side car. The nurse can see whether the monitored extension is idle (unlit), ringing
(flashing orange), on a call (red), or holding a call (flashing red). The nurse can press the Line
Monitor button to speed-dial the doctor, immediately transfer an active call to the doctor, or to
pick up a call that is ringing on the monitored extension.
How do I enable intercom calls? A manager wants to use the intercom to communicate with an
assistant.
For this scenario, complete the following tasks:
• Use the Configuration > Users/Phones > Users page to create the user records.
• Use the Configuration > Users/Phones > Assign Phones page to assign phones to the users.
Make sure to choose phone models that provide enough phone buttons to support the user
needs.
• On the Configuration > User/Group Features > Phone Buttons page, choose the phone or side
car from the selection list near the top left corner of the page. Find an unused button, and select
Intercom from the drop-down list. In the Target User field, choose the assistant.
• When finished entering settings, apply the configuration. The new button appears on the selected
phone or side car. The manager can press the Intercom button to initiate the intercom call, using
the phone speaker for audio. The manager can begin speaking immediately. They have two-way
audio through the speakers of the two phones, or can use their handsets if preferred.
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