Support Tools; Cdp Neighbors - Cisco UC320W Administration Manual

• To remove a filter: An X icon appears immediately to the right of the filter field. Click this button
to remove the filter.
• To remove all filters: An X button appears at the end of the filter row. Click this button to remove
all filters and to show all available records.
• To refresh the list of records: Click the Refresh button to refresh the list with the latest data.
• To refresh the details: Click the Refresh button to refresh this section with the latest data. The
icon appears near the top right corner of the table.
• To export the data: Click the Download icon to export the data to an XML file.

Support Tools

When investigating issues, you can use the Status > Support Tools page to capture system logs and
perform ping tests. Additional tools may be available with Platform Modification Files.
System Logs
Click the System Logs tab to enable system logs. As a best practice, Cisco recommends that you
enable logging only when needed, and disable logging when you finish the investigation. Logging
consumes resources and can impact system performance.
• Click On to enable logging, or click Off to disable this feature. To avoid unnecessary impact on
system resources, disable logging when you finish troubleshooting.
• Choose additional items to include in the system log: Check the box to include this
information the logs. Uncheck the box to exclude this information from the logs. Changes take
effect immediately, when system logging is enabled.
• Reset Syslog: Click to remove all data from the system logs.
• Show SIP Only: Check this box to show only SIP traffic in the logs. Uncheck this box to remove
this filter.
• To export the data: Click the Export icon near the top right corner of the System Log to save the
logs as a text file. This icon is available after you display a log.
Ping
Click the Ping tab to use ICMP Echo (ping) requests to test connectivity between the Cisco UC320W
and a specified IP address.
• Destination address: Enter the IP address or domain name that you want to ping.
• Start PING: Click to start the ping test.
• Stop PING: Click if you do not want to continue the ping test.
• Ping Results: Displays the results of the ping test
• Clear Ping Results: Click to delete the ping test results.
• Number of packets to send: Choose the number of packets to send.
• Size of packets: Choose the size of each packet to send.

CDP Neighbors

Use the Status > CDP Neighbors page to view status information about neighboring devices that were
discovered by the Cisco Discovery Protocol. This information may be useful for troubleshooting.
• Device: The host name of the device.
• Interface: The interface where the device is connected.
• Hold Time: The number of seconds that the device will hold packets received from neighbor
devices.
• Capability: The device type: R - Router, T - Trans Bridge, B - Source Route Bridge, S - Switch, H
- Host, I - IGMP, r - Repeater.
• Platform: The model number of the device.
• Port ID: The port where the device is connected.
• IP Address: The IP address of the device.
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