Day/Night Features - Cisco UC320W Administration Manual

Day/Night Features

Use the Configuration > Telephony > Day/Night
Features page to choose the scheduling options for
inbound call routing and the Auto Attendant (if enabled).
Call Scheduling
Call Routing
If needed, you can enable different call routing options
when your business is opened or closed. Choose a
scheduling option.
• Single: Click this button to use the same call
routing settings for all times of day. You will
configure these settings on the Inbound Calls
page.
• Day/Night: Click this button to enable different
call routing destinations for day (your open hours) and night (your closed hours). Selecting this
option makes Day/Night settings available for inbound call routing and call forwarding.
Auto Attendant
When enabled, an Auto Attendant (AA) plays recorded messages to respond to incoming calls. If
needed, you can enable different AA menus when your business is open or closed.
• On or Off: Click On to enable the Auto Attendant, or click Off to disable this feature.
• Single: Click this button to use the same Auto Attendant menu for all times of day. You will enter
the settings on the Auto Attendant page.
• Day/Night: Click this button to enable a different Auto Attendant menu for day (your open hours)
and night (your closed hours). You will enter the settings on the Auto Attendant page.
Call Forwarding
If needed, you can enable different call forwarding options when your business is opened or closed.
Choose a scheduling option.
• Single: Click this button to use the same Call Forward settings for all times of day.
• Day/Night: Click this button to enable different call forwarding settings for day (your open hours)
and night (your closed hours). When this option is enabled, night-time call forwarding options are
available for Shared FXO Lines, Shared Extensions, Additional Extensions, and User Call
Forwarding.
Note: Each option with Day/Night schedule selected will follow the same Day/Night schedule specified
below.
Select Schedule Behavior
If you chose a Day/Night option, choose whether to require manual operation or to enable an automated
schedule.
Choose a Schedule
• Manual Schedule (Force Night button): Choose this option if you want to enable the Day and
Night behaviors by using a Force Night button on a user's phone. When the business closes, a
user presses the Force Night button to enable the Night behavior. When the business opens, the
user presses the Force Night button to resume the normal operations. Note: If you choose this
option, at least one phone must have a Force Night button. See the Phone Buttons page.
• Automatic Schedule: Choose this option if you want the Cisco UC320W to automatically enable
the Day and Night behaviors based on the business hours and holidays that you specify. (The
schedule settings are available on the screen after you select this option.) Tip: Even when a
schedule is enabled, you can force the system to Night mode by pressing a Force Night button
on a user's phone. For example, if your business closes early for a special event, press the
Force Night button to enable the Night behavior. When the business opens, press the button
again to resume using the automated schedule. To add a Force Night button to a phone, see the
Phone Buttons page.
Select the hours when the business is open
This section is available if you select the Automatic Schedule option. Specify the Day (open) and Night
(closed) hours, as described below. The Cisco UC320W will automatically shift between Day and Night
15