Hunt Groups - Cisco UC320W Administration Manual

• After entering a label, either complete the entry or delete it. An incomplete entry produces an
error, indicated by a red X in the navigation tree.
• To create the first paging group: Enter a label. Then enter the settings and select the
members.
• Create a Paging Group: Click this button to add another paging group. Then type a label, enter
the settings, and select the members.
• To remove a paging group: Click the delete button (X) for the paging group that you want to
remove.
Paging Group Settings
• Label: Enter a name, which will identify this group in the Directory in the configuration utility.
• Paging Group Settings: After you enter a label, you can click this button to open or close the
Settings section.
• Gentle Page: Choose this option to prevent the page from interrupting a user who has an active
call. When this feature is enabled, the group can be paged only from an IP phone. It cannot be
paged from an FXS phone and cannot be the destination for inbound calls, Auto Attendant, or
call forwarding. In addition, the paging group cannot include an external speaker.
• Emergency Page: Choose this option to send the page to all member phones, even if the
extension has an active call. When this feature is enabled, the group can be paged from IP
phones and FXS phones. It also can be selected as a destination for the Auto Attendant. It
cannot be the destination for inbound calls or call forwarding. This type of paging group can
include an external speaker.
• Enter an extension number for this paging group, or keep the automatically assigned number.
Selecting Members for Paging Groups
• Select Members: This button is available after you enter a label. Click this button to open this
section. To close this section, click the button again.
• Include External Paging: Check this box if you want the announcement to go to the member
phones and the external speaker system (if connected). Uncheck the box to use only the
speakers on the member phones.
• To add a member: Check the box to add the user. Uncheck the box to remove the user.
Successfully added members appear with a green background. Errors are indicated by a red
background. If Gentle Page is selected, some users may be unavailable. A user can belong only
to two groups that use this feature.
• Select All: Click to select all users.
• Clear All: Click to de-select all users.
• To remove a user from the group: Uncheck the box next to the name. Unselected users appear
with a white background.
Note: This list includes all users. If a user does not have an assigned phone, or has a phone that lacks a
speaker, the background is gray. If you previously configured a paging group including a user and then
the phone assignment was removed, the background appears red. To configure users, see the Users
page. To assign phones to users, see the Assign Phones page. Then return to this page to assign
membership.

Hunt Groups

Use the Configuration > Call Routing > Hunt Groups
page to create user groups for the purpose of routing
calls to all members simultaneously, sequentially, or
randomly. Features are described below:
In the office: In a busy shop, the manager wants to
ensure that customer calls are answered by service
agents, rather than going to voicemail. The phone
administrator created a hunt group by using the
Sequential from start option. Each new call rings the
service desk first. An unanswered call goes to the first
agent, then the second, and then returns to the service
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