Cisco UC320W Administration Manual page 35

• Initial Menu Prompt: Choose the recorded prompt that the AA will play.
• To edit the description: Click the pencil icon to edit the description for a selected prompt.
After typing the new description, click Done.
• To add a new prompt: Click the plus button (+) to add a new prompt. Then type a
description. To record prompts, dial the extension number for the AA Prompts recorder,
enter the password (default 12345), and follow the instructions. (For detailed instructions,
see the information button on the Prompts page.)
• Dial Extensions at Any Time: Select On to allow callers to dial extension numbers at any time.
Select Off to allow callers to choose only the announced menu options. Enabling this option
restricts the digits available for your menu.
Notes:
• The Dial Extensions at Any Time option is enabled by default and is announced as a valid option
in the default Prompt 1 (If you know the extension, you may dial it now.). If you turn off this
feature, be sure to record a custom prompt to replace default Prompt 1. For instructions about
the Auto Attendant Prompts Recorder, see the information button on the Prompts page.
• When the Dial Extensions at Any Time option is enabled, the Auto Attendant menu cannot
include digits that are reserved for Internal Dialing patterns. If you disable the Dial Extensions at
Any Time option, you can use digits 0 through 9 in your menu.
Buttons for AA Menus
Use this section to define the actions that are taken when the user presses a number on the phone
keypad.
Note: If you checked the Dial Extensions at Any Time box, your menu options can use only the digits
that are not used by your dial plan. For example, if your dial plan uses 1 and 2 for extensions, and 0 for
immediate dial, then your menu cannot include the numbers 0, 1, or 2. To make changes in the dial plan,
see the Internal Dialing page.
• Hide Undefined Buttons: Check this box if you want to hide the undefined buttons on this page.
Uncheck this box to show all of the buttons.
• Action drop-down list: Choose the action that occurs when a user presses the specified digit.
You can choose to transfer the call, end the call, play a prompt and then perform another action,
or open a sub-menu. If you choose Not Defined, then the digit is considered invalid input. These
options are described below:
• Not Defined: This button is not a valid option in this menu.
• Transfer Call: When the caller presses this button, the AA routes the call to the specified
internal or external number.
• End Call: When the caller presses the button, the call is disconnected.
• Play Prompt, Then...: When the caller presses the button, the AA plays the prompt that
you specify and then takes the action that you specify (Return to Menu, Transfer Call, or
End Call). To edit the description for a selected prompt, click the pencil icon, type the new
description, and then click Done. To add a new prompt, click the plus button (+). For more
information about prompts, click the Prompts tab.
• Submenu: When the caller presses the button, the AA opens a sub-menu that you
configure. Click Edit to show the settings. Choose the prompt and other general settings
(as described above). Then configure the buttons. To hide the submenu details, click the
Hide button.
• Invalid Input: Choose the action that occurs if the user presses an invalid key or key sequence.
• Timeout: Choose the action that occurs when the Timeout limit is reached. From the list next to
the clock icon, choose the timeout period. Choose the number of seconds that the AA will wait
for the caller to make a selection. When this limit expires, the AA takes the action that you
specify in the Timeout field.
Note: The timeout period is not applicable when the Timeout is Not Defined or Same as Day.
Setting Up Prompts
Click the Prompts tab to manage the prompts that the Auto Attendant plays to assist the callers. You
can use the default prompts or record your own prompts.
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