Cisco UC320W Administration Manual page 33

desk. After six attempts, if there is still no answer, then the call goes to voicemail.
Features of Hunt Groups
• A hunt group can be contacted by dialing the group extension number, by choosing the extension
from the directory, or by using a phone button that is configured to speed-dial this group.
• A hunt group can be contacted from an external phone if the group is specified as a call target for
an AA menu option, an inbound call routing group, or a call forwarding option.
• Hunt Groups and Shared Extensions are similar but have unique features. With a Shared
Extension, a call rings all users simultaneously, and all members can monitor and manage the
calls through a line button on the phone. With a hunt group, you can enable simultaneous or
sequential call routing, but it does not allow members to monitor and manage calls.
General Information and Options for Hunt Groups
• To simplify the display, only the Label field is available when you first view this page. After you
type the label, additional features are available.
• After entering a label, either complete the entry or delete it. An incomplete entry produces an
error, indicated by a red X in the navigation tree.
• To create the first hunt group: Enter a label. Then enter the settings and select the members.
• Create a Hunt Group: Click this button to add another hunt group. Then type a label, enter the
settings, and select the members.
• To remove a hunt group: Click the delete button (X) for the hunt group that you want to remove.
Hunt Group Settings
• Hunt Group Settings: This button is available after you enter a label. Click this button to open or
close the Settings section.
• Label: Enter a name, which will identify this group in the Directory and in the configuration utility.
• Extension: Keep the default extension number or enter a unique number that complies with the
extension settings on the Internal Dialing page. Tip: A quick way to enter a new extension
number is to click the phone icon next to this field.
• Order: Choose a routing method: Simultaneous (rings all members at once), Sequential from
start (always starts from the first member of the list), Sequential from last answered (chooses
the next member after the person who answered the previous call), or Random (chooses a
member randomly). For sequential types, be sure to select the members in the desired order.
• Ring duration for each phone: Enter the number of seconds to ring one phone before routing it
to another phone. For Simultaneous order, all phones ring for the specified duration. Tip: The
total ring time is the Ring duration for each phone multiplied by the Maximum Attempts.
• Maximum Attempts: Enter the number of extensions to try before the call is transferred to the
specific Call Forward number. For example, if you have 3 members in a Sequential order, and
you want to try each phone twice, enter 6. Not applicable if Order is Simultaneous or if If busy
or no answer, forward to is set to None.
• If busy or no answer, forward to: Available after you apply the initial configuration. During the
initial setup, you can set call forwarding on the Call Forwarding page. Choose a destination for
an unanswered call. If you enabled a Day/Night schedule for Call Forwarding on the Day/Night
Features page, you can specify a different destination for night. At night, call forwarding is
immediate. Note: If you choose None for the destination, the phone rings until the caller
disconnects or the phone is answered.
• Group Voicemail: Check the box to create a voicemail box for this hunt group. Uncheck the box
if voicemail is not required. The mailbox number is the same as the extension number. The
default mailbox password is 12345. To retrieve messages, a user can dial the Voicemail Pilot
extension number, and then enter the mailbox number and the password. Tip: You can use the
Phone Buttons page to add a Group Voicemail Monitor button to users' phones.
Note: The system allows up to 25 voicemail boxes for primary personal extensions and 15 voicemail
boxes for additional extensions and group extensions. Each voicemail box can store up to 30 minutes of
messages.
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