Auto Attendant - Cisco UC320W Administration Manual

Selecting Members for Hunt Groups
• Select Members in Sequence: This button is available after you enter a label. Click this button
to open this section. To close this section, click the button again.
• To add a member: Check the box to add the extension. Uncheck the box to remove the
extension. For a Sequential type, select the members in the desired order. Successfully added
members appear with a green background. Errors are indicated with a red background.
• Select All: Click to select all extensions.
• Clear All: Click to de-select all extensions.
• To remove an extension from the group: Uncheck the box next to the name. Unselected
extensions appear with a white background.
Note:
• The list includes all extensions.
• If you previously configured a hunt group including an extension and then the phone assignment
was removed, the background appears red. All red members must be deselected.
• To configure users, see the Users page. To assign phones to users, see the Assign Phones
page. Then return to this page to assign membership.

Auto Attendant

An Auto Attendant is a feature that you can configure to
automatically answer inbound calls and play recorded
prompts to announce options and provide information.
Use the Configuration > Call Routing > Auto Attendant
page to define the buttons that your callers can press to
contact extensions, groups, and external numbers. If
you chose a region that has dual languages, such as
English and French, this page includes a Dual
Language Menu tab. If you enabled the Day/Night
menu option for the Auto Attendant on the Day/Night
Features page, this page includes tabs for a Day menu
and a Night menu. For each option on the Night menu,
you can specify new settings or choose Same As Day.
(See the Day/Night Features page.)
Settings for AA Menus
Specify the settings for your AA menus.
Dual Language Menu
This menu is available if you selected a dual language option such as English/French on the Region
page. Enter the settings to enable the Auto Attendant to offer the callers a choice of languages for
prompts.
• Optional Greeting: This prompt plays before any other prompts. Choose a custom prompt that
you have created to greet your callers. To add a new prompt to the list, click the plus button (+).
Then type a description. To record a new prompt, dial the extension number for the AA Prompt
Recorder, enter the password (default 12345), and follow the instructions. (For detailed
instructions, see the information button on the Prompts page.) Refer to the Dual Language Mode
field for the button options that can be used.
• Dual Language Mode: Choose Force caller to choose a language to require a caller to select
one of the language options; if the timeout limit is reached, the greeting plays again. Choose
Allow caller to switch to the secondary language to allow the caller to choose a secondary
language; if the caller does not act, the AA continues in the primary language. Select a default
prompt or create custom prompts.
• Choose the number of seconds that the AA will wait for the caller to make a selection. When this
limit expires, the AA takes the action that is specified in the Dual Language Mode field.
Main Menu, Day Menu, and Night Menu
• Extension to call Auto Attendant: (for Main and Day menus only) Enter an extension number
that users can dial to reach the Auto Attendant.
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