Extension Buttons; Shared Fxo Lines - Cisco UC320W Administration Manual

phone record was added manually for future use, or possibly the phone was disconnected but
the record was not removed. You can assign the phone to a user, but it is not operational.
• Users are entered on the Users page. A user record is required even for an unstaffed phone,
such as a phone in a lobby.
• You must make at least one phone assignment. Otherwise, an error appears.
Managing Phone Assignments
You can use various methods to assign, reassign, or remove phones.
• Choose a phone from the drop-down list: Click the large down-arrow button on the right end of
the Assigned Phone slot, and then choose an unassigned phone from the list.
• Drag and drop to assign an Unassigned Phone: To assign an Unassigned Phone to a user,
drag the phone to the empty slot next to the username. When the slot is highlighted in green,
release the mouse button. If the user already had a phone assignment, the former phone is
returned to the Unassigned Phones. A warning appears if the new phone has fewer phone
buttons than are currently configured for the user.
• Remove a phone assignment with the Delete button: Click the delete button (X) next to the
Assigned Phone. The phone returns to the Unassigned Phones list.
• Drag and drop an Assigned Phone to reassign it or return it to the Unassigned Phones list:
To remove a phone, drag it to the Unassigned Phones list. To exchange Assigned Phones
between two users, drag the phone to the phone assignment slot for the other user. When the
other phone is highlighted in green, release the mouse button.
Note: If needed, you can use the Show assigned phones box to show the assigned phones in the
Unassigned Phones list. Check the box to show the assigned phones, or uncheck the box to show only
the unassigned phones.

Extension Buttons

In the Extension Buttons section of the Configuration module, you add buttons to the users' phones for
Shared FXO Lines, shared extensions, and additional personal extensions.

Shared FXO Lines

Use the Configuration > Extension Buttons > Shared
FXO Lines page to reserve an FXO (analog) trunk for
use by the specified users.
In the office: In an insurance office, a Shared FXO Line
includes two agents as members. They can easily
monitor and manage calls to ensure good customer
service.
Note: This page is available if you selected Key System
or Blend on the PBX/Key System page and you
enabled at least one FXO port on the Line (FXO) Ports
page.
Features of a Shared FXO Line
• A Shared FXO Line button will be added to the
phone for each member. If the Shared FXO Line includes multiple trunks, there will be a line
button for each trunk. By default, the line button displays the port number. If you configured a
label on the Line (FXO) Ports page, that label appears instead. You can edit the line button
labels on the Phone Button Labels page.
• If the group has only one member, the selected Shared FXO Line is a private line for that person.
• Inbound calls through the specified FXO port will cause all members' phones to ring
simultaneously.
• To place an outbound call, a user presses the shared line button to seize the trunk. No outbound
dialing digit, such as 9, is needed.
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