Using The Aa Prompts Recorder; Inbound Calls - Cisco UC320W Administration Manual

Using the AA Prompts Recorder

There are recording slots for 20 prompts. For dual languages, there are two sets of 20 prompts. Each
prompt in the primary language set corresponds to a prompt in the secondary language set: Prompt 1
corresponding to Prompt 21, Prompt 2 to 22, and so on.
IMPORTANT: When you save the new prompts, the phones will restart. All AA prompt changes should
be scheduled during a convenient maintenance window.
1. From a connected IP phone, lift the receiver or press the speaker button to place a call. Then enter
the extension number for the Auto Attendant Prompt Recorder. (See the extension numbers on the
Internal Dialing page.)
2. When prompted, enter the password, followed by #. The default password is 12345.
3. Enter the prompt number that you want to change (valid entries are numbers from 1 to 20). Then
press #.
4. Listen for instructions, and follow them to record, review, or delete the selected prompt. To exit to the
previous menu without changing a prompt, you can press *.
5. When you hear the confirmation message (Value saved), you can enter another prompt number to
modify.
6. End the call by replacing the receiver or pressing the speaker button. Wait for several seconds while
the save process is completed. The phones reboot, and the recordings are saved in the flash memory of
the Cisco UC320W.
Notes:
• Your customized prompts will be erased if the device is reset to the factory default settings.
• If you edit a prompt, be sure to update the Prompt Name.
• If you add a prompt, be sure to add it to this page by using the Create a Prompt button.

Inbound Calls

Use the Configuration > Call Routing > Inbound Calls
page to specify the call destinations for inbound calls
through each FXO trunk and SIP/BRI trunk. If a route is
directed to a user or a hunt group, you can use the
phone number as the Calling Line ID for outbound calls
from the user or group.
General Information and Options for
Inbound Routing
• Click the tab for the trunk that you want to
configure.
• Each SIP/BRI trunk has a default route that
includes all phone numbers for the specified
provider. As described in the "Settings for Routing Groups" section below, use the Move button
or the Create an Inbound Calling Route button to create new routing groups for phone
numbers that you specify.
• If you enabled a Day/Night schedule for Call Routing on the Day/Night Features page, you can
specify different destinations for day (your open hours) and night (your closed hours). Inbound
calls are immediately directed to the specified destination.
• These settings do not apply to FXO ports that are configured as shared lines. The inbound calls
for shared lines are routed to the group members' phones. (See the Shared FXO Lines page.)
Settings for Routing Groups
• Label: Keep the default description, or click the pencil icon to enter a description. This label is
used for your reference in the configuration utility. You can enter up to 25 characters. Note:
After you edit the description, you can click the Restore icon to restore the default value.
• Move: Click this button to move the selected call source to a different route. Then choose the
route or click New Route... to move it to a new route.
• Dragging and dropping: You can use your mouse to drag and drop a call source to a different
route. Each button represents a call source. For SIP/BRI trunks, it includes all phone numbers,
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