Technical Support - Cisco TelePresence SX20 Reference Manual

Technical Support

When to call for Technical Support
Contact your organizational IT staff or Telemedicine Coordinator
Your internet is down.
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Network cable is broken or missing.
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You cannot find the remote control.
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You do not know which network jack to plug into.
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Contact Ontario Health (OTN) Service Desk when:
Call does not connect
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Video camera problems
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Call quality is poor
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Call drops and you are unable to reconnect
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Support Hours: Mon – Fri 7:00 AM to 6:00 PM Please Call: 1- 855-654-0888.
Appendix
Best Practice Guidelines
when:
March 2023 | pg. 8