Web Snapshots; Auto Answer; Certificates; Cucm Capf - Cisco TelePresence C20 Troubleshooting Manual

Web Snapshots

Web snapshots will allow the capture of images from the camera and connected computer even when
not in a call and these can be seen in the web interface. For security reasons web snapshots can
only be enabled with physical access to the system (Touch interface or remote control) and cannot
be enabled remotely.
Once enabled, you can see snapshots captured every few seconds in the
section of the web interface.

Auto Answer

if enabled auto answer will automatically answer any incoming calls even if you are not present. You
can choose to have the microphone muted or unmuted when autoanswer is enabled.

Certificates

For more information regarding security and certificate installation under the section Managing the
video system's certificates in the TC6.0 Administrator Guides for C90, C60/C40, C20, SX20,
MX Series and EX Series on our web site.

CUCM CAPF

For more information about CUCM, CApF and trust lists, read the
available on the Cisco web site.
D15029.01 Troubleshooting Guide TC6.0, April 2013.
Call Control -> Call Control
Administering TC Endpoints on CUCM guide

How to factory reset your device

NOTE A factory reset will wipe all logging information from the system. plEASE DOWNlOAD
All CUrrENT AND HiSTOriCAl lOGS FrOM THE SYSTEM BEFOrE pErFOrMiNG A rESET.
Factory reset resets the Telepresence device to factory default settings, followed by an automatic
reboot of the device.
• The call logs will be deleted.
• All system parameters will be reset to default values.
• All files that have been uploaded to the Telepresence device will be deleted. This includes,
but is not limited to, custom backgrounds, ring tones, certificates, and the local phonebook.
• release keys and option keys will not be affected.
WArNiNG A factory reset cannot be undone.

Suggested methods

in order to factory reset a system, choose the method available to you from the list below. The various
methods are listed in order of ease of use.
1. if the system is attached to a Touch panel that is working, see "Factory reset using the Touch
interface" on page 23.
2. if you can access the web interface of the system, see "Factory reset using the web interface"
on page 23.
3. if you haven the ip access to the system and can login as admin using SSH, see "Method
1 – if you can login as admin" on page 24.
4. if you can get access as root (has to have been previously enabled "Appendix B – Gaining root
access to your system" on page 33), see "Method 2 – if can login as root" on page 24.
5. if the system has a standard serial connection, see "Factory reset using SSH, Telnet and
serial connection" on page 24.
6. if you have no ip or serial access, see "" on page 24.
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Troubleshooting Guide TC6.0
Copyright © 2013 Cisco Systems, Inc. All rights reserved.