Appendix B Troubleshooting - Honeywell ACUIX Installation And Configuration Manual

Troubleshooting
Document 800-05662 Rev C
06/10
ACUIX™ PTZ High Speed Analog Dome Installation and Configuration Guide
Prior to calling Honeywell technical support, refer to the following for possible solutions
to troubleshoot your installation and configuration. See the back cover of this guide to
contact the Honeywell Video Systems technical support team in your area.
Note Any equipment returned to Honeywell Systems Group for warranty or service
repair must have a Return Material Authorization (RMA) number. The RMA
number must be clearly marked on all return packages and internal
paperwork.
In this section:
• General Troubleshooting, page
• The Video Zooms for No
• The Lens is Out of Optical
• Video Is Inverted or of Poor Quality (Video over UTP
• There is Video, but No Control of the
• Checking the DVR Protocol Matches the Dome
• Using Diagnostic Options to
Also see System Administration and Equipment Handling
128
Reason, page 128
Focus, page 129
Dome, page 129
Protocol, page
Troubleshoot, page 132
B
Only), page 129
130
on page 107.
127