Customizing Cisco SPA and Wireless IP Phones
Customizing Phone Softkeys
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide
Keyword
Key Label
lcr
Call Rtn/lcr
left
Left
miss
Miss
newcall
New Call
option
Option
park
Park
phold
PrivHold
pickup
Pickup
redial
Redial
resume
Resume
right
Right
starcode
Input Star
Code/
*code
toggle
Toggle
unavail
Unavail
Definition
Returns the last missed call.
Moves the cursor to the left.
Displays the list of missed calls.
Begins a new call.
Opens a menu of input options.
Puts a call on hold at a designated
"park" number.
Puts a call on hold on an active
shared line.
Allows user to answer a call
ringing on another extension by
entering the extension number.
Displays the redial list.
Resumes a call that is on hold.
Moves the cursor to the right.
Displays a list of star codes that
can be selected.
Switches between two calls that
are active or on hold. (Cisco
SPA502)
Denotes that a user who is logged
in to an ACD server has set his
status as unavailable.
3
Available Phone
States
Idle, Missed-Call,
Off-Hook (no input)
Dialing Input
Missed-Call
Hold, Shared-
Active
Off-Hook (no
input), Dialing
(input)
Connected
Connected
Idle, Off-Hook (no
input)
Idle, Connected,
Start-Conf, Start-
Xfer, Off-Hook (no
input), Hold
Idle, Hold, Shared-
Held
Dialing (input)
Off-Hook, Dialing
(input)
Connected
Idle
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