Installation And Upgrade Issues - Cisco ATA186-I1 Administrator's Manual

Chapter 8 Troubleshooting
Symptom
record—are shown on the Cisco CallManager.
Symptom

Installation and Upgrade Issues

Symptom
Symptom
executable-file upgrade method.
Symptom
Registered" status from the Cisco CallManager.
OL-4652-01
Two records of a Cisco ATA registration—one Cisco ATA 186 record and one Cisco 7960
Backward compatibility requirements cause a Cisco ATA to attempt to register as both
Possible Cause
a Cisco ATA 186 and a Cisco 7960 device type.
Upgrade the Cisco ATA signaling image to a version number of 2.15 or later.
Recommended Action
Cannot place call.
Possible Cause Equipment failure on the network.
Replace defective network equipment.
Recommended Action
Recipient has not registered the IP phone.
Possible Cause
Recommended Action Register the IP phone.
Ethernet cable is not connected.
Possible Cause
Make sure that all cables are connected.
Recommended Action
The red LED is flashing slowly on the function button.
The Cisco ATA is trying to obtain the DHCP address or the software image is being
Possible Cause
upgraded.
The Ethernet cable is unplugged.
Possible Cause
Plug in the Ethernet cable.
Recommended Action
Voice prompt returns Upgrade not available message. This can only occur if you are using the
Possible Cause You are attempting to upgrade to the existing version.
You do not need to upgrade.
Recommended Action
After you upgrade the Cisco ATA to a new signaling image, you receive an incorrect "Not
The Cisco CallManager is unable to properly process the registration change after
Possible Cause
the Cisco ATA upgrades its image from a version prior to the ata186-v2-15-ms-020911b image.
Follow the procedure in the
Recommended Action
page 8-4.
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide for SCCP (version 3.0)

Installation and Upgrade Issues

"Restarting the Cisco CallManager" section on
8-3