Contacting Tac - Cisco ATA186-I1 Administrator's Manual

Contacting TAC

On the Service Parameters Configuration screen, locate the category for the Preferred G711/G723/G729
Step 6
Millisecond PacketSize menu. From the corresponding drop-down list, select the RTP packet size for
the G.711/G.723/G.729 voice codec.
Q.
A.
Procedure
Open your web browser
Step 1
Access the Cisco CallManager administration page:
Step 2
http://<IP address>/ccmadmin
From the Service menu, select Service Parameters.
Step 3
From the Server drop-down list, select the Cisco CallManager for the Cisco ATA.
Step 4
From the Service drop-down list, select CiscoCallManager.
Step 5
On the Service Parameters Configuration screen, locate the category for System Wide Silence
Step 6
Suppression. From the corresponding drop-down list, select True to enable silence suppression or select
False to disable silence suppression.
Q.
A.

Contacting TAC

Qualified customers who need to contact the Cisco Technical Assistance Center (TAC) must provide the
following information:
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Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide for SCCP (version 3.0)
8-16
Can I enable/disable silence suppression for G.711/G.723/G.729 for the Cisco ATA when using the
SCCP image?
Yes. The Cisco CallManager controls silence suppression for the voice codec. To change the silence
suppression option, follows the steps below:
Does the Cisco ATA support an overhead paging system, and, if so, does the Cisco ATA support
power denial?
The Cisco ATA supports an overhead paging system only if that system does not require power
denial (battery removal) when a call is disconnected. However, the Cisco ATA can be configured to
reverse the voltage polarity when a call is connected or disconnected. For more information, see the
"Polarity" section on page
Product codes.
Software version number—To identify the software revision number, use the configuration menu
number 123.
Software build information—To identify the software build information, use the voice menu option
123123.
Cisco ATA serial number.
Hardware version number—To identify the hardware revision number, use the serial number and
MAC address found on the label on the bottom of the Cisco ATA. The MAC address can also be
obtained using voice menu option 24.
5-19.
Chapter 8 Troubleshooting
OL-4652-01