Page 1 Cisco IP DECT 6800 Series Administration Guide First Published: 2019-02-18 Last Modified: 2020-10-18 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
Page 3: Table Of Contents
New and Changed Information for Firmware Release 4.8 New and Changed Information for Firmware Release 4.7 New and Changed Information for Firmware Release V460 Set Up the Cisco IP DECT 6800 Series (Workflow) Set Up a 110 Repeater in Your Network Base Station Accounts...
Page 4 Set Up a Device Certificate and Key Pair Set Up a Trusted Server Certificate Set Up a Trusted Root Certificate Set Up the Media Security Change the Web Page Administrator or User Password Cisco IP DECT 6800 Series Administration Guide...
Page 5 Set Up a Multicell System on the Primary Base Station Set Up a Multicell System on a Secondary Base Station Set Up a Multicell System in Multiple Geographical Locations C H A P T E R 4 Headsets Cisco IP DECT 6800 Series Administration Guide...
Page 6 Diagnostics Web Page Fields Configuration Web Page Fields Syslog Web Page Fields SIP Log Web Page Fields Web Pages for Previous Firmware Releases Extensions Web Page Fields for Firmware Release V450 and V460 Cisco IP DECT 6800 Series Administration Guide...
Page 7 Base Station Installation Problems Base Station LED is Solid Red Repeater Installation Problems Can't Set Up a Repeater - LED is Red Handset Installation Problems Handset Won't Register (Automatic Configuration) Handset Won't Register (Manual Configuration) Cisco IP DECT 6800 Series Administration Guide...
Page 8 Technical Details Base Station Specifications Handset Specifications Network Protocols External Devices A P P E N D I X B Worksheets Worksheets Server Configuration Parameters Worksheet Base Station Worksheet Handset Configuration Parameters Worksheet Cisco IP DECT 6800 Series Administration Guide viii...
Page 9: Cisco Ip Dect 6800 Series
Cisco IP DECT 6800 Series Documentation, on page 18 Cisco IP DECT 6800 Series Overview The Cisco IP DECT 6800 Series is designed for small and medium businesses. The series is made up of: • Cisco IP DECT 110 Single-Cell Base Station •...
Page 10 Cisco IP DECT 6800 Series Overview Figure 1: Cisco IP DECT Phone 6823 Handset, Cisco IP DECT Phone 6825 Handset, Cisco IP DECT Phone 6825 Ruggedized Handset, Cisco IP DECT 110 Repeater, Cisco IP DECT 210 Multi-Cell Base Station, and Cisco IP DECT 110 Single-Cell Base Station The orange Cisco IP DECT Phone 6825 Ruggedized Handset is IP65-rated.
Page 11: Base Station And Repeater Identification
Not all features may be supported on your system. Contact your service provider for the supported features. Base Station and Repeater Identification You can identify the Cisco IP DECT 6800 Series devices by the symbol on the top of the device. Device...
Page 12: New And Changed Information
Security Web Page Fields, on page 112 Call Quality Statistics to Call Server New section: Set Up Call Quality Statistics to Call Server, on page 68 Updated section: Servers Web Page Fields, on page Cisco IP DECT 6800 Series Administration Guide...
Page 13 Dualcell Troubleshooting, on page 169 • Turn On Dualcell Debug Logs, on page 173 Updated sections: • Cisco IP DECT 6800 Series Overview, on page • Set Up the Cisco IP DECT 6800 Series (Workflow), on page 13 • Handset Registrations, on page 21 •...
Page 14 Fields, on page 136 General Changes New maintenance procedures: • Reboot the Base Station Remotely, on page 148 • Remove the Handset from the Web Page, on page • Remove the Handset Remotely, on page 149 Cisco IP DECT 6800 Series Administration Guide...
Page 15: New And Changed Information For Firmware Release 4.8
Updated sections: • Cisco IP DECT 6800 Series Overview, on page 1 • Set Up the Cisco IP DECT 6800 Series (Workflow), on page • Installation Requirements, on page 19 • Mount the Base Station or Repeater on the Ceiling, on page •...
Page 16 110 Repeater Updated sections: • Cisco IP DECT 6800 Series Overview, on page 1 • Set Up the Cisco IP DECT 6800 Series (Workflow), on page • Installation Requirements, on page 19 • Install the Base Station, on page 25 •...
Page 17 Management Web Page Fields, on page 104 UI Enhancements New fields Status and Extension in the Extensions Web Page Fields, on page 84 Troubleshooting Changes New section: Handset Can't Register, on page 165. Cisco IP DECT 6800 Series Administration Guide...
Page 18: New And Changed Information For Firmware Release 4.7
New and Changed Information for Firmware Release 4.7 Starting with this release: • The release number scheme changes to conform to the standard Cisco release numbers. Internally, the previous number scheme will display. Firmware Release 4.7 and Firmware Release V470 B6 are the same firmware release.
Page 19 210 Multi-Cell Base Station Cisco IP DECT 6800 Series Overview, on page 1 Set Up the Cisco IP DECT 6800 Series (Workflow), on page 13 Installation Requirements, on page 19 Download and Copy the Firmware Files to the TFTP, HTTP, or HTTPS...
Page 20: New And Changed Information For Firmware Release V460
New and Changed Information for Firmware Release V460 Feature New or Changed Information General changes Updates to Set Up the Cisco IP DECT 6800 Series (Workflow), on page to reorder the tasks. Clarifications about country information in Set the Base Station Country, on page Perform a Site Survey, on page 144 was rewritten.
Page 21: Set Up The Cisco Ip Dect 6800 Series (Workflow)
This workflow is a plan for a single-base system. If you need to add another 110 Single-Cell Base Station or Cisco IP DECT 210 Multi-Cell Base Station, or additional 210 Multi-Cell Base Stations, the additional base stations require additional knowledge.
Page 22 Cisco IP DECT 6800 Series Set Up the Cisco IP DECT 6800 Series (Workflow) Command or Action Purpose placement gives good coverage before you permanently install the hardware. For more information, see the Cisco IP DECT Phone 6800 Series Deployment Guide.
Page 23: Set Up A 110 Repeater In Your Network
Temporarily place the repeaters in the planned locations and ensure that the placement gives good coverage before you permanently install the hardware. For more information, see the Cisco IP DECT Phone 6800 Series Deployment Guide. Step 3 Perform one of these: Mount the repeater in the desired location.
Page 24: Base Station Accounts
Your access to emergency service also requires that the handset has sufficient battery power. If the battery doesn't have enough power, service or emergency calling service dialing does not function until the battery is sufficiently charged. Cisco IP DECT 6800 Series Administration Guide...
Page 25: Terminology Differences
Cisco IP DECT 6800 Series Terminology Differences Terminology Differences The following table highlights some of the terminology differences in the Cisco IP DECT 6800 Series User Guide and the Cisco IP DECT 6800 Series Administration Guide. Table 2: Terminology Differences...
Page 26: Cisco Ip Dect 6800 Series Documentation
Cisco IP DECT 6800 Series Documentation Cisco IP DECT 6800 Series Documentation See the publications that are specific to your language and firmware release. Navigate from the following Uniform Resource Locator (URL): https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-dect-6800-series-multiplatform-firmware/ tsd-products-support-series-home.html Cisco IP DECT 6800 Series Administration Guide...
Page 27: Hardware Installation
Set Up the Charging Cradle, on page 38 • Charge the Handset Battery, on page 38 Installation Requirements The Cisco IP DECT 6800 Series is made up of the following hardware: • 6825 Handset • 6825 Ruggedized Handset • 6823 Handset •...
Page 28 For more information to determine the number of base stations, repeaters and handsets for the coverage area, see Cisco IP DECT Phone 6800 Series Deployment Guide. • The call control system must be set up and operational. Obtain the call control system information, including server addresses, user ids, and passwords.
Page 29: Handset Registrations
Wideband 1250 Note If a user turns on Push to Talk, the base station may reduce the supported number of active calls. Note If you use repeaters, the base supports less active handsets. Cisco IP DECT 6800 Series Administration Guide...
Page 30: Single Cell, Dualcell, And Multicell Networks
Figure 3: Single Cell Network The following diagram shows a single cell base station with one repeater. Figure 4: Single Base Station with One Repeater Cisco IP DECT 6800 Series Administration Guide...
Page 31 110 Repeaters with two base stations or 100s of the 110 Repeaters with 250 of the base stations for improved radio coverage. The following diagram shows a multicell network with 3 base stations. Figure 6: Multicell Network Cisco IP DECT 6800 Series Administration Guide...
Page 32: Base Station Package Contents
Install the Battery in the Handset, on page • Charging cradle with attached USB cable. • Regional power adapter for the charging cradle. • Plastic cover to replace the belt clip on the handset. Cisco IP DECT 6800 Series Administration Guide...
Page 33: Power Requirements
• Power over Ethernet (PoE) or a power adapter • LAN connection • An IP address assigned by DHCP in the network Procedure Step 1 Plug one end of the Ethernet cable into the base station. Cisco IP DECT 6800 Series Administration Guide...
Page 34: Mount The Base Station Or Repeater On The Ceiling
In this task, the term device means the base station or repeater. Before you begin You need: • Ceiling mount bracket • Pencil • Mounting hardware (screws and plugs) suitable for the ceiling construction. Cisco IP DECT 6800 Series Administration Guide...
Page 35 Hold the ceiling mount bracket in the desired location. Step 2 Mark the screw placement. Step 3 Install the plugs as described by the manufacturer. Step 4 Install the screws through the bracket and into the plugs. Cisco IP DECT 6800 Series Administration Guide...
Page 36 Align the slots in the bracket with the slots in the device and turn left until the device locks in place. This graphic shows the alignment of the mounting bracket to the base station. The back of the repeater is similar to the base station. Cisco IP DECT 6800 Series Administration Guide...
Page 37 Mount the Base Station or Repeater on the Ceiling This diagram shows the way you turn the device to lock it into the mounting bracket. Step 8 Base station only: Plug the Ethernet cable into the LAN port. Cisco IP DECT 6800 Series Administration Guide...
Page 38: Mount The Base Station Or Repeater On A Desk
You can use the site survey tool on the handset to plan placement. Procedure Step 1 Base station only: Connect the Ethernet cable to the device and route the cable through the slot in the device. Cisco IP DECT 6800 Series Administration Guide...
Page 39: Mount The Base Station Or Repeater On The Wall
You can mount the base station or repeater on a wall. You put two screws into the wall and slip the base station or repeater onto the screw heads or you can use the ceiling mount bracket. Cisco IP DECT 6800 Series Administration Guide...
Page 40 You can use the site survey tool on the handset to plan placement. Procedure Step 1 Hold the level in the desired location and at least 2.25 inches (5.7 cm) below the ceiling, and draw a level line. Cisco IP DECT 6800 Series Administration Guide...
Page 41 • Base station without PoE: Plug the power adapter into the base station and route the cable through the slot in the base station. • Repeater: Plug the power adapter into the repeater and route the cable through the slot in the repeater. Cisco IP DECT 6800 Series Administration Guide...
Page 42 This diagram shows how you seat the device on the screw heads. • With the ceiling mount bracket: Hold the device with the lettering in the Cisco logo on the bottom and turn slightly right. Align the slots on the underside of the device with the hooks on the bracket, press the device into the bracket, and turn it left until the device is attached.
Page 43: Install The Battery In The Handset
On the back of the handset, turn the latch counterclockwise to unlock the back, lift the clip, and lift the cover to remove the battery cover. Step 2 Remove the battery from the handset. Cisco IP DECT 6800 Series Administration Guide...
Page 44 Hardware Installation Install the Battery in the Handset Step 3 Remove the plastic over the contacts. Step 4 Place the battery under the clip and drop it into the compartment. Cisco IP DECT 6800 Series Administration Guide...
Page 45 Don't force the cover closed. If it doesn't close easily, take it off and check that the battery is completely seated in the battery compartment. What to do next Before you use the handset, you need to charge it. See Charge the Handset Battery, on page Cisco IP DECT 6800 Series Administration Guide...
Page 46: Set Up The Charging Cradle
If you don't fully charge it, you may decrease the life of the battery. If you remove and replace the battery from the handset, you need to fully discharge and then fully charge the battery so that the battery indicator is accurate. Cisco IP DECT 6800 Series Administration Guide...
Page 47 If the handset beeps continuously while on the charger, try the troubleshooting solution available in the section Handset Beeps Continuously While in the Charger, on page 168. Cisco IP DECT 6800 Series Administration Guide...
Page 48 Hardware Installation Charge the Handset Battery Cisco IP DECT 6800 Series Administration Guide...
Page 49: Find The Base Station Ip Address
Before you begin You need these: • The base station needs to be connected into the network. • A handset needs to be available with a charged battery. Cisco IP DECT 6800 Series Administration Guide...
Page 50: Sign In To The Administration Web Page
Sign in to the base station as the administrator. We strongly recommend that you change the default administrator and user password. For more Note information, see Change the Web Page Administrator or User Password, on page Cisco IP DECT 6800 Series Administration Guide...
Page 51: Sign In To The User Web Page
Note If you automatically get the configuration file from Customer Device Activation (CDA), you can only set the profile rule ( ). CDA was previously known as Enablement Data Orchestration System (EDOS). <Profile_Rule> Cisco IP DECT 6800 Series Administration Guide...
Page 52 • Share a Line Between Handsets, on page 72 Related Topics Set Up the Cisco IP DECT 6800 Series (Workflow), on page 13 Set Up a Handset Automatically with the Username and Password When you power on a new handset, it automatically registers itself with the base station which is in promiscuous mode.
Page 53 You complete steps 1 to 3 to start the deployment and either you or your users complete steps 4 and 5. If your users complete steps 4 and 5, make sure you tell them the access code available in the AC field. Before you begin Sign in to the Administration Web Page, on page 42 Cisco IP DECT 6800 Series Administration Guide...
Page 54: Manual Configuration
Manual Configuration If your system does not use automatic configuration, you need to configure the base station and handsets manually. Related Topics Set Up the Cisco IP DECT 6800 Series (Workflow), on page 13 Configure the Base Station Before you begin...
Page 55 The system uses DHCP by default to obtain the IP address. If DHCP isn’t available, the base station uses the predefined static IP address of 169.254.xx.xx after a delay of 5 minutes. Use the handset to obtain the IP Cisco IP DECT 6800 Series Administration Guide...
Page 56 TCP or UDP, the base station requests authorization. The credentials from the system should match the credentials of the handset extension. If the credentials don't match, the base station sends an authorization error to the system. Cisco IP DECT 6800 Series Administration Guide...
Page 57 Connect to the base station web page as described in Sign in to the Administration Web Page, on page The base station needs to be connected to the network and the green LED lit. Procedure Step 1 Click Extensions. Cisco IP DECT 6800 Series Administration Guide...
Page 58 The base station needs to be connected to the network and the green LED lit. The handsets need to be set up as described in Add Handsets to the Base Station, on page Cisco IP DECT 6800 Series Administration Guide...
Page 59 In the Extensions page, check the check boxes beside the new handsets to be registered. Step 2 Click Register Terminal. Step 3 Check the check boxes for the handsets in the Extension column. Step 4 Click Start SIP Registration(s). Cisco IP DECT 6800 Series Administration Guide...
Page 60 You can have up to 6 repeaters. If you have a 210 Multi-Cell Base Station, you can extend coverage in your location with 110 Repeaters. You can have up to 3 repeaters per base station. Cisco IP DECT 6800 Series Administration Guide...
Page 61: Change The Handset Information
Can't Set Up a Repeater - LED is Red, on page 164 to get the repeater into registration mode. Change the Handset Information You can configure common handset information like the access code, alarm information, shared lines, and the phone book. Cisco IP DECT 6800 Series Administration Guide...
Page 62: Change The Extension
To increase security, you need custom certificates that have been generated by a Certificate Authority (CA). You can also increase the media security. For more information, see Set Up the Media Security, on page Cisco IP DECT 6800 Series Administration Guide...
Page 63 In the Trusted Server Certificates section, click Choose File. For information on field requirements, see Security Web Page Fields, on page 112. Step 3 Select the certificate and click OK. Step 4 Click Load. Cisco IP DECT 6800 Series Administration Guide...
Page 64 You configure the feature this way in the configuration file (.xml): <MediaSec_Request_n_>enabled</MediaSec_Request_n_> <MediasSec_Over_TLS_Only_n_>disabled</MedissSec_Over_TLS_Only_n_> Where, indicates the server number. Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page, on page Cisco IP DECT 6800 Series Administration Guide...
Page 65 You can define the minimum password length and restrict the use of ASCII characters in the password in the Security web page or the configuration file (.xml). The default password length is 4 and maximum is 127. Cisco IP DECT 6800 Series Administration Guide...
Page 66 This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
Page 67: Local Contacts
• <name> is the name of the user. The constraints to the name are: • Can be up to 23 characters long. Names longer than 23 characters are truncated. • Can't contain a comma (,). • Only uses the letters listed in Supported Characters, on page Cisco IP DECT 6800 Series Administration Guide...
Page 68: Central Directory Setup
• If you administer a small network, you can do any of the following: • Create a local directory as a text file and upload it to the base station. Cisco IP DECT 6800 Series Administration Guide...
Page 69 • Can only contain these characters: +0123456789 • Can't be a SIP URI. Note Don't put a space between the comma and the phone number, or the entry is discarded. Cisco IP DECT 6800 Series Administration Guide...
Page 70 Configure the LDAP fields, as described in the “LDAP Central Directory Fields” and “LDAP Central Directory: Handset Identity Section Fields” tables in Central Directory Web Page Fields, on page 115. Step 5 Click Save. Cisco IP DECT 6800 Series Administration Guide...
Page 71 </DirectoryEntry> </IPPhoneDirectory> You add as many <DirectoryEntry> tags as you need. Remember to close the tags (for example, </DirectoryEntry>). Here is a sample XML file. <IPPhoneDirectory> <DirectoryEntry> <Name>John Smith</Name> <Telephone>1001</Telephone> <Office>+2345678901</Office> <Mobile>+2345678901</Mobile> <Fax>+2345678911</Fax> Cisco IP DECT 6800 Series Administration Guide...
Page 72: Feature Setup
• Emergency Numbers: controls the emergency numbers for users. For more information, see Configure Emergency Numbers, on page Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page, on page 42 Cisco IP DECT 6800 Series Administration Guide...
Page 73 You can add a handset to up to three paging groups. Each paging group has a unique multicast port and number. The phones within a paging group must subscribe to the same multicast IP address, port, and multicast number. Cisco IP DECT 6800 Series Administration Guide...
Page 74 If the field isn't defined, the default value is • —Indicates the priority level of the paging. Priority level ranges 0–3. pri=n See the example that follows the procedure. Step 3 Click Save. Cisco IP DECT 6800 Series Administration Guide...
Page 75 Change Star Codes The base station is set up with a series of star codes. Star codes enable users to access some functions quickly. The Cisco IP DECT 6800 Series User Guide contains a list of the standard star codes. Note If you change a star code, make sure that you tell your users about the changes.
Page 76 104. If you don't configure an alarm server, you can make calls to the defined number. Procedure Step 1 Click Alarm. Step 2 Configure the alarm fields, as described in Alarm Web Page Fields, on page 129. Step 3 Click Save. Cisco IP DECT 6800 Series Administration Guide...
Page 77 • Configuration file or Management web page. For more information, see Turn On Promiscuous Mode from the Firmware, on page • Reset button. For more information, see Turn On Promiscuous Mode with the Base Station Reset Button, on page 70 Cisco IP DECT 6800 Series Administration Guide...
Page 78 LED flashes from red to amber in 2 seconds and then to green in 6 seconds. The base station is in promiscuous mode for 5 minutes. Before you begin Locate the Reset button on the bottom edge of the base station. Cisco IP DECT 6800 Series Administration Guide...
Page 79 Start to enter a number in the handset, and press Line. Step 17 Verify that the new extension is listed. What to do next If this extension is to be shared, see Share a Line Between Handsets, on page 72 Cisco IP DECT 6800 Series Administration Guide...
Page 80: Add An Additional Base Station To Make A Dualcell Network (Workflow)
If you need to replace a base station in the system, configure the replacement timeout before you add the base station. For more information, see Set Up Base Station Replace Timeout in Dualcell Network, on page Cisco IP DECT 6800 Series Administration Guide...
Page 81 • At least one extension must be added to the base station. Procedure Step 1 Access the existing base station web page. See Sign in to the Administration Web Page, on page Step 2 Click Dual cell. Cisco IP DECT 6800 Series Administration Guide...
Page 82 MAC address of the new base station. Make a note of the IP address for this base station, as displayed in the browser. The Home/Status page displays Unchained Allowed to Join as Primary. Cisco IP DECT 6800 Series Administration Guide...
Page 83 After the base station reboots, reconnect to the administration web page. See Step 6 Refresh the browser until the Home/Status page displays Dual Cell Unchained (Unchained) Allowed to Join as Secondary in the System Information field. Cisco IP DECT 6800 Series Administration Guide...
Page 84: Add Additional Base Stations To Make A Multicell Network (Workflow)
Use this workflow to set up a multicell system. Procedure Command or Action Purpose Step 1 Set Up the Cisco IP DECT 6800 Series Set up the first base station. (Workflow), on page 13 Step 2 Set Up a Multicell System on the Primary Base...
Page 85 • The Home/Status page of the primary base station must display Allowed to join as primary in the System Information field. • You need the System chain ID setting from the primary base station. Cisco IP DECT 6800 Series Administration Guide...
Page 86: Set Up A Multicell System In Multiple Geographical Locations
If you have multiple geographic locations for your enterprise, you can set up a multicell, multilocation system. Each location has a multicell system set up. With this setup, users can use their handsets in the different locations without additional configuration. Cisco IP DECT 6800 Series Administration Guide...
Page 87 Set the DECT sync source for the next primary base station to Primary. Step 7 Set the DECT Property field to “Primary for <location>”. For example, set the field to “Primary for Warehouse”. Cisco IP DECT 6800 Series Administration Guide...
Page 88 Phone Administration Set Up a Multicell System in Multiple Geographical Locations Cisco IP DECT 6800 Series Administration Guide...
Page 89 Don’t use the headset while driving. Don’t leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are near your headset or headset cables. Cisco IP DECT 6800 Series Administration Guide...
Page 90 Cisco doesn't recommend or test any third-party headsets with their products. For information about third-party headset support for Cisco products, go to the manufacturer's web site. Cisco does test the Cisco headsets with the Cisco IP Phones. For information about Cisco Headsets and Cisco IP Phone support, see https://www.cisco.com/c/en/us/products/collaboration-endpoints/headsets/index.html.
Page 91 The dual cell information only displays on the 110 Single-Cell Base Station.The multi cell information only displays on the 210 Multi-Cell Base Station. Phone Type Identifies the base station hardware version (IPDECT-Vx) and type (DBS-110-3PC or DBS-210-3PC). System Type Identifies the protocol enabled. Cisco IP DECT 6800 Series Administration Guide...
Page 92 This section is applicable to Firmware Release 4.7 and later. For the page for Firmware Release V450 and V460, see Extensions Web Page Fields for Firmware Release V450 and V460, on page 140. Cisco IP DECT 6800 Series Administration Guide...
Page 93 For example, this displays if the handset is powered on but the base station is powered off. • Removed: Handset has not connected to the base station (out of sight) for a specific amount of time, typically one hour. Cisco IP DECT 6800 Series Administration Guide...
Page 94 Displays a snapshot of the Received Signal Strength Indicator (RSSI) for the connected base station or repeater. To refresh the Battery Level, RSSI, and Meas. time fields, click Refresh to the left of the IPEI check box. Cisco IP DECT 6800 Series Administration Guide...
Page 95 In Firmware Release 4.7, the name can be up to 128 characters long. Authentication Password String Identifies the user's password on the call control system. In Firmware Release 4.7, the password can be up to 128 characters long. Cisco IP DECT 6800 Series Administration Guide...
Page 96 Identifies if the BroadWorks package is available. Event Package Features include: do not disturb, call forward (all, • Disabled (default) busy, no answer). • Enabled Only applicable to BroadSoft SIP servers. Must be enabled on the SIP server. Cisco IP DECT 6800 Series Administration Guide...
Page 97 IC. • Disabled (default) • Enabled Hide Number Values: Indicates if the handset can make a call without the caller ID. • Off • On for next call • Always on Cisco IP DECT 6800 Series Administration Guide...
Page 98 • No Alarm Line Selected • Telephone number Alarm Number Phone number Identifies the number to be dialed when a user presses and holds the Emergency button on the handset for 3 seconds or more. Cisco IP DECT 6800 Series Administration Guide...
Page 99 When no alarms are configured, the field displays Not configured. Alarm Type check box Check box (default Admin view only unchecked) Identifies the alarm type that is active on the handset. Cisco IP DECT 6800 Series Administration Guide...
Page 100 REGISTER request with the updated contact information. • Disabled—The received parameter is ignored. Registrar IP address, DNS address, or Identifies the SIP Server (call control system) proxy server. The port number in the address is optional. Cisco IP DECT 6800 Series Administration Guide...
Page 101 Registration Retry RSC Identifies the Response SIP Code (RSC) that triggers a retry. You can set up to 4 comma-delimited values and use the wildcard character (?). For example, you could enter 5??,6??. Cisco IP DECT 6800 Series Administration Guide...
Page 102 When SIP Transport is set to TCP or TLS, a connection is • Enabled (default) established for each SIP extension. The source port of the connection is chosen by the TCP stack, and the local SIP port parameter is not used. Cisco IP DECT 6800 Series Administration Guide...
Page 103 RTP from own base station Values: Indicates that the RTP stream is sent. • Disabled (default) This field displays only on the Cisco IP DECT 210 Multi-Cell Base Station. • Enabled • Disabled—The RTP stream is sent from the base station associated with the handset.
Page 104 • RFC 2833 and SIP INFO—DTMF tones are handled in the same or different layers. DTMF Payload Type Integer Indicates the type of DTMF payload when the DTMF Signaling field is set to RFC 2833. Default: 101 Cisco IP DECT 6800 Series Administration Guide...
Page 105 • Disabled • Enabled (default) RTP Packet Size Values: Indicates the preferred RTP packet size when the packet size is negotiated. • 20 ms (default) • 40 ms • 60 ms • 80 ms Cisco IP DECT 6800 Series Administration Guide...
Page 106 Media Security only for TLS Values: This field is new for Firmware Release 4.8. • Enabled Controls the media security only if the SIP transfer protocol is TLS. • Disabled Cisco IP DECT 6800 Series Administration Guide...
Page 107 Domain Name System (DNS) queries. Mandatory when DHCP is not used. Can only be changed if DHCP is not enabled. DNS (Secondaries) Indicated the alternate DNS server. Can only be changed if DHCP is not enabled. Cisco IP DECT 6800 Series Administration Guide...
Page 108 Determines the frequency of keep alive messages (in seconds) to the server to maintain NAT bindings Range: 0-65535 Default: 90 Table 15: VLAN Settings Section Fields Field Contents Description Integer Identifies the 802.1Q VLAN. Range: 0–4094 Default: 0 Cisco IP DECT 6800 Series Administration Guide...
Page 109 Values: Indicates if the VLAN ID automatically synchronizes between the base stations in the chain. • Disabled This field only displays on the Cisco IP DECT 210 • Enabled (default) Multi-Cell Base Station. Table 16: SIP/RTP Settings Section Fields Field...
Page 110 • Bits 1–0 are ignored. Note The cost bit is not supported. Reject anonymous calls Values: Indicates if the call should be rejected if it is made anonymously. • Disabled (default) • Enabled Cisco IP DECT 6800 Series Administration Guide...
Page 111 Note The option LLDP-MED must be enabled to use this option. CDP Send Values: Controls the use of Cisco Discovery Protocol (CDP) on the base. For more information about CDP, see • Disabled (default) Network Protocols, on page 179. • Enabled •...
Page 112 Factory reset from button Values: Indicates if the reset button on the base station can be used. When set to Disabled, nothing happens when • Disabled the reset button is pressed. • Enabled (default) Cisco IP DECT 6800 Series Administration Guide...
Page 113 Integer Indicates the length of time in minutes that the handset waits before sending an automatic emergency Default: 0 notification message to the server. When set to 0, the handset doesn't send notifications. Cisco IP DECT 6800 Series Administration Guide...
Page 114 Identifies the base configuration file name. Multi Cell Specific File Identifies the configuration file for the multicell system. The filename is the chain id. This field only displays on the 210 Multi-Cell Base Station. Cisco IP DECT 6800 Series Administration Guide...
Page 115 Description Upload of SIP Log Values Indicates if low-level SIP debug messages are to be saved to the server. SIP logs are saved in the file • Disabled (default) format: • Enabled <MAC_address><Time_stamp>SIP.log Cisco IP DECT 6800 Series Administration Guide...
Page 116 Field Contents Description Enable in (min) Number Indicates the time for the base station in promiscuous mode. Promiscuous mode This field is read-only. Indicates the remaining time to deregister the handsets. timeout in Cisco IP DECT 6800 Series Administration Guide...
Page 117 (0), the firmware upgrade is disabled. When you update this field, the version number doesn't require the leading zeros. That is, if the version is “v0445”, you can input the version as 445. Cisco IP DECT 6800 Series Administration Guide...
Page 118 Indicates the time zone in GMT or UTC format. Minimum: -12:00 Maximum: +13:00 Set DST by Check box Identifies if the daylight savings time (DST) for the country/region state or region can be used. Default: checked Cisco IP DECT 6800 Series Administration Guide...
Page 119 Identifies the month that DST stops. DST Stop Date Integer 0–31 Identifies the specific day of the month that DST starts. If set to 0, the DST Stop Day of Week entry is used. Cisco IP DECT 6800 Series Administration Guide...
Page 120 Import Device Certificate String Displays the filename of the imported file. and Key Pair: Filename Table 32: Trusted Server Certificates Section Fields Field Contents Description Indicates the index of the certificate. Cisco IP DECT 6800 Series Administration Guide...
Page 121 • Disabled (default) • Enabled: Validates the • Enabled certification from the server and loads it into the system. When a matching certificate isn’t found, the TLS connection fails. Cisco IP DECT 6800 Series Administration Guide...
Page 122 • 0–9 • a–z, A–Z • @ / | < > - _ : . ? * + # Confirm Password String, up to 128 This field and the previous field must match. characters Cisco IP DECT 6800 Series Administration Guide...
Page 123 Specify a time that is frequent enough for the users but not so frequent that the base station is overloaded. Table 40: Import Central Directory Section Fields Field Content Description Filename string Displays the name of the imported central directory. Cisco IP DECT 6800 Series Administration Guide...
Page 124 • Enabled: Only 25 contacts are loaded at a time. Table 42: Terminal Identity Field Content Description Name Values: Indicates whether the common name or surname with the given name returns in the LDAP search results. • cn • sn+givenName Cisco IP DECT 6800 Series Administration Guide...
Page 125 Central directory page. GroupCommon String and check box Allows you to change the GroupCommon string to another label. When you check the check box, the directory displays on the Central directory page. Cisco IP DECT 6800 Series Administration Guide...
Page 126 Save and Reboot. System chain ID Up to 10 digits Identifies the dualcell chain. The chain ID is generated automatically and can't be modified. Each base station in the chain uses the same ID. Cisco IP DECT 6800 Series Administration Guide...
Page 127 When Data Sync is set to Peer-to-peer, you must define the IP of the base used for the data sync source. Base Replacement Timeout Default: 60 minutes Indicates the timeout to replace a base (15-255 Min) station. Cisco IP DECT 6800 Series Administration Guide...
Page 128 Description System Information Indicates the current status of the base station in the multi cell configuration. Last packed received from IP Indicates the IP address of the last communicator to the base station. Cisco IP DECT 6800 Series Administration Guide...
Page 129 49200 to 49999 • The multicast feature IP range: 224.1.0.0 to 225.1.0.0 • Multicast uses UDP. • Peer-to-peer—Use this mode when the network doesn't allow Multicast. See LAN Sync Web Page Fields, on page 124. Cisco IP DECT 6800 Series Administration Guide...
Page 130 After you set the Multi cell system field to Enabled, and reboot the base station, a message displays on the page. Table 49: DECT system settings Field Contents Description RFPI System Displays the radio identity that all the base stations use for the multicell system. Cisco IP DECT 6800 Series Administration Guide...
Page 131 Table 51: Base Station Group Field Contents Description A read-only index number. Indicates the Radio Fixed Part Number (RPN) of the base station. Each base station RPN is unique. Version Indicates the firmware version. Cisco IP DECT 6800 Series Administration Guide...
Page 132 The DECT Chain section displays the hierarchy of base stations in a graphical form. LAN Sync Web Page Fields These are the fields displayed on the LAN Sync web page of the base station. This page only displays on the 210 Multi-Cell Base Station. Cisco IP DECT 6800 Series Administration Guide...
Page 133 Dial this star code to stop make calls ring on the phone Deactivate again. Call Wait Activate Default: 56 Dial this star code to enable the call waiting tone. Call Wait Deactivate Default: 57 Dial this star code to disable the call waiting tone. Cisco IP DECT 6800 Series Administration Guide...
Page 134 Played when a call is waiting. Confirm Tone Brief tone to notify the user that the last input value has been accepted. Holding Tone Informs the local caller that the far end has placed the call on hold. Cisco IP DECT 6800 Series Administration Guide...
Page 135 • Disabled: The repeater isn't configured to communicate with the base. • Enabled: The repeater is configured to communicate with the base. Type/FW Info This field is read-only Indicates the firmware version of the repeater. Cisco IP DECT 6800 Series Administration Guide...
Page 136 Choice: Indicated the registration type for the repeater. • Manual • Manual: You need to manually assign parameters. • Local Automatic • Local Automatic: The repeater detects the base signal and automatically configures. Cisco IP DECT 6800 Series Administration Guide...
Page 137 • Beacon Message • Call—An outgoing call is placed to the specified emergency number. Stop Alarm from Handset Values: Identifies if the handset can cancel the alarm. • Disabled • Enabled (default) Cisco IP DECT 6800 Series Administration Guide...
Page 138 Contains the base IP address and name. The last row of the table contains the sum of all the preceding rows in the table. If there’s only one base station in the system, then only the summary (Sum) row displays. Cisco IP DECT 6800 Series Administration Guide...
Page 139 Displays the time since the last reboot and the cumulative up-time since the last reset of statistics or the last firmware upgrade. D-H:M:S Count Displays the number of calls handled on the base. Cisco IP DECT 6800 Series Administration Guide...
Page 140 Displays the number of times that an audio connection was not established. Repeater Web Page Fields These are the fields displayed on the Repeater link of the Statistics web page of the base station. Cisco IP DECT 6800 Series Administration Guide...
Page 141 The number of times we reach the currently highest count of DLC instances in use instances. Total Time spend in max DLC The time spent in the highest concurrent number of instantiated DLC instances in use (H:M:S) instances. Cisco IP DECT 6800 Series Administration Guide...
Page 142 The time in the current hour when the base station's sync state was (H:M:S) Locked. Total time in sync state: Free The time in the current hour when the base station's sync state was Alien Running (H:M:S) Free Running. Cisco IP DECT 6800 Series Administration Guide...
Page 143 This field is new in Firmware Release 5.0. connections Indicates the use of number of active remote RTP relay streams. Current recording RTP connections This field is new in Firmware Release 5.0. Indicates the current count of RTP recording streams. Cisco IP DECT 6800 Series Administration Guide...
Page 144 Mail queue ROS_x The size of the internal mail queue. (where x is 0 to 5) Diagnostics Web Page Fields The Diagnostics web page has these views: • Base stations • Extensions • Logging Cisco IP DECT 6800 Series Administration Guide...
Page 145 • Lcl—Local RTP relay stream • Remote—remove RTP relay stream Latency [ms] Indicates the latency of ping between the base station. (Avg.Min/Average/Avg.Max) • Avg.Min—average minimum delay • Average—average delay • Avg.Max—average maximum delay Cisco IP DECT 6800 Series Administration Guide...
Page 146 This field is read only. This field displays The traces are stored in ring buffers, so please download the traces immediately after the incident has happened. Download traces from Click the All Basestations or Current Basestations button. Cisco IP DECT 6800 Series Administration Guide...
Page 147 The information is also saved as a file on the TFTP server. Logs are saved in 2 blocks of 17 KB, and when one block is full, the other one is used (it will overwrite previous content). Filename: <MAC_address><time_stamp>SIP.log Cisco IP DECT 6800 Series Administration Guide...
Page 148 (out of sight) for a specific amount of time, typically one hour. Terminal Type, FW Info This field is read-only Identifies the handset model number and the firmware version. Cisco IP DECT 6800 Series Administration Guide...
Page 149 Terminal Web Page Fields for Firmware Release V450 and V460 These are the fields displayed on the Terminal web page of the base station. You click on the IPEI number of the handset in the Extensions page to see this screen. Cisco IP DECT 6800 Series Administration Guide...
Page 150 Identifies the index of the dial plan, configured in Dial Plans Web Page Fields, on page 127. Battery and RSSI Status Battery level Percentage Read-only field Displays the current charge level of the handset battery. Cisco IP DECT 6800 Series Administration Guide...
Page 151 Alarm Type check box Check box (default Admin view only unchecked) Identifies the alarm type that is active on the handset. Shared Call Appearance Settings Admin view only Idx 1 to 8 Index of the extensions Cisco IP DECT 6800 Series Administration Guide...
Page 152 LAN. You perform the survey to check that the handsets can communicate with the base. • After setup is complete: you can perform a survey to ensure that the system is working correctly and to troubleshoot user connection problems. Cisco IP DECT 6800 Series Administration Guide...
Page 153 In the handset, you can adjust the signal strength for the handset radio. However, we recommend that you speak to your service provider or Cisco TAC to discuss the signal strength change. Perform this task when you set up your system and when there are changes to the area (for example, changes to walls, or new areas added).
Page 154 • RSSI: the Received Signal Strength Indicator of the signal from the base station to the handset. Step 6 Press Power/End until you return to the main screen. Step 7 Move to a different location and repeat Steps 2, 3, and 5 to check the coverage. Cisco IP DECT 6800 Series Administration Guide...
Page 155: Reboot The Base Station From The Web
Connect to the base station web page as described in Sign in to the Administration Web Page, on page 42 The base station needs to be connected to the network and the green LED lit. Cisco IP DECT 6800 Series Administration Guide...
Page 156: Reboot The Base Station Remotely
Sign in to the Administration Web Page, on page Procedure Step 1 Click Extensions. Step 2 Click the link in the Extension Info column for the handset. Step 3 Set the IPEI number to FFFFFFFFFF Step 4 Click Save. Cisco IP DECT 6800 Series Administration Guide...
Page 157: Remove The Handset Remotely
Occasionally, you need to reset a handset to factory defaults. The reset deletes any information you stored in the handset (for example, ringtones). Any content that is controlled by the base station (for example, system configuration) is not deleted. Cisco IP DECT 6800 Series Administration Guide...
Page 158: Verify The System Configuration
For information on the configuration, see Configuration Web Page Fields, on page 139. Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page, on page Cisco IP DECT 6800 Series Administration Guide...
Page 159: Restore The System Configuration
Configuration, on page 150 System Upgrades and Downgrades You can upgrade the Cisco IP DECT 6800 Series base stations, handsets, and repeaters with the updated software. You can downgrade the Cisco IP DECT 6800 Series base stations, handsets, and repeaters to an earlier Firmware version.
Page 160 Maintenance Upgrade or Downgrade Workflow The software is available on cisco.com at https://software.cisco.com/download/home/286323307. Each software release has release notes available here: https://www.cisco.com/c/en/us/support/ collaboration-endpoints/ip-dect-6800-series-multiplatform-firmware/products-release-notes-list.html. The software from the release is loaded onto a TFTP, HTTP, or HTTPS server. You upgrade or downgrade the base station first, then upgrade or downgrade the handsets.
Page 161 Click Save/Start Update. Download and Copy the Firmware Files to the TFTP, HTTP, or HTTPS Server You access the Cisco Software Download page to get the firmware in zip files. The zip files contain these firmware files: • For the base station, the zip filename starts with: •...
Page 162 • IPDect-PH6825RGD for Cisco IP DECT Phone 6825 Ruggedized Handset Note For Firmware Release earlier than 5.0, when the Cisco IP DECT Phone 6825 Handset and Cisco IP DECT Phone 6825 Ruggedized Handset have the same version and branch, you only need the IPDect-PH6825 file.
Page 163 If not available, create a Cisco directory. Step 11 Open the Cisco directory. Step 12 Copy the new base station firmware file to the Cisco folder. Step 13 Copy the new repeater firmware file to the Cisco folder. Step 14 Copy the new handset firmware file to the Cisco folder.
Page 164 • If the verification is complete and the handset is placed in the charger, the column shows Waiting for charger before it shows Restarting. • When the upgrade is complete, the column shows Complete. Cisco IP DECT 6800 Series Administration Guide...
Page 165 If you see the message Waiting for charger, put the handset in the charging cradle. Caution Don’t remove the handset from the charger until the upgrade completes. At the end of the upgrade, the handset reboots before it can be used. Cisco IP DECT 6800 Series Administration Guide...
Page 166 After a few minutes, the base station will automatically reboot and you need to sign into the administration page. When the handsets register with the base station, the base station downgrade is complete. Cisco IP DECT 6800 Series Administration Guide...
Page 167 Click Firmware Update. Step 2 Enter the new firmware version in the Required version field for all the handsets. Step 3 Enter the branch number in the Required branch field for all the handsets. Cisco IP DECT 6800 Series Administration Guide...
Page 168: View Base Statistics
The base station needs to be connected to the network and the green LED lit. Procedure Step 1 Click Statistics. Step 2 Click the links to view the different base station statistics, as described in Statistics Web Page Fields, on page 130. Cisco IP DECT 6800 Series Administration Guide...
Page 169 • Change the state to Assisted lock. This enables the base station to use information from other base stations. If the Assisted lock state is stable for a long time, you can change the state back to Locked. The Free running state may also change back to Locked. Cisco IP DECT 6800 Series Administration Guide...
Page 170 Maintenance Base Station States Cisco IP DECT 6800 Series Administration Guide...
Page 171: Base Station Installation Problems
• Ensure that the Ethernet cable is connected on the switch. • Check that the DHCP server is available on the network. • Replace the Ethernet cable with one that you know is working. Cisco IP DECT 6800 Series Administration Guide...
Page 172: Repeater Installation Problems
If it is working, move the handset close to the base station. You may need to extend the network with an additional multicell base station or repeater. If you have a single cell base station, you may need to change to a multicell system or add a repeater. Cisco IP DECT 6800 Series Administration Guide...
Page 173 • Access the Extensions web page, check the VoIP Idx check box associated with the handset, and click Start SIP Registration(s). Handset Can't Register Problem The handset displays Deregistered. When you try to register the handset in the Extensions web page, the handset doesn’t register. Cisco IP DECT 6800 Series Administration Guide...
Page 174: Operational Problems With The Base Station
Handset Won't Turn On Problem The handset has a battery installed but won't turn on. Cause The battery doesn't have sufficient charge, the plastic tab over the battery contacts aren't removed, or the battery has failed. Cisco IP DECT 6800 Series Administration Guide...
Page 175 Solution • Increase the volume from the Settings menu. • Press and hold the pound (#) key for two seconds while the phone is idle to disable silent mode. Cisco IP DECT 6800 Series Administration Guide...
Page 176 2. If the problem persists, check that the base station has power and the LED is green. If the handset power was off while searching for the base station, it takes more time to register after the handset power is on. Cisco IP DECT 6800 Series Administration Guide...
Page 177: Dualcell Troubleshooting
Multicell Troubleshooting If you have problems with a multicell system, you may need to turn on extra logs to debug the problem. For more information, see Turn on Multicell Debug Logs, on page 173. Cisco IP DECT 6800 Series Administration Guide...
Page 178: Troubleshooting Procedures
Use this procedure if the problem is not repeatable. If you can recreate the problem, use Collect Troubleshooting Logs for a Repeatable Problem, on page 171. Cisco IP DECT 6800 Series Administration Guide...
Page 179 Sign in to the Administration Web Page, on page Open Notepad or a similar test editor and open a new file. Procedure Step 1 Change the Debug Log Level, on page 172 to change the debug level to Debug. Cisco IP DECT 6800 Series Administration Guide...
Page 180 For more information about the fields, see Management Web Page Fields, on page 104. Before you begin Connect to the base station web page as described in Sign in to the Administration Web Page, on page Cisco IP DECT 6800 Series Administration Guide...
Page 181 After you get the required logs, make sure you return the debug level to Disabled. Procedure Step 1 Access a base station web page. See Sign in to the Administration Web Page, on page Step 2 Click Multi Cell. Cisco IP DECT 6800 Series Administration Guide...
Page 182 • Trace audio packets to/from this base: All RTP streams to and from the base station are traced. The trace uses the RTP port and RTP port range from the Network Settings web page. Note Audio packets can quickly fill the log buffer. Use this setting with caution. Cisco IP DECT 6800 Series Administration Guide...
Page 183 Step 7 (Optional) Click Reset traces to start the packet capture again. The existing capture is deleted. Step 8 Click All Basestations or Current Basestation to download the packet capture to your computer. Cisco IP DECT 6800 Series Administration Guide...
Page 184 Troubleshooting Generate PCAP Logs Cisco IP DECT 6800 Series Administration Guide...
Page 185 • Category 5/5e/6 for 100-Mbps cables with 4 pairs Distance Requirements As supported by the Ethernet Specification, it is assumed that the maximum cable length between each base station and the switch is 100 meters (330 feet). Cisco IP DECT 6800 Series Administration Guide...
Page 186 14° to 140°F (–10° to 60°C) Storage relative humidity 10% to 95% (noncondensing) Height 6825 Handset: 4.6 in. (117 mm) 6825 Ruggedized Handset: 4.6 in. (117 mm) 6823 Handset: 4.82 in. (122 mm) Cisco IP DECT 6800 Series Administration Guide...
Page 187 Network Protocols Cisco handsets and base stations support several industry-standard and Cisco network protocols that are required for voice communication. The following table provides an overview of the network protocols that the handsets and base stations support. Table 75: Supported Network Protocols...
Page 188 Real-Time Control RTCP works in conjunction with RTP to RTCP is disabled by default. Protocol (RTCP) provide QoS data (such as jitter, latency, and round trip delay) on RTP streams. Cisco IP DECT 6800 Series Administration Guide...
Page 189 UDP, TCP, and TLS. External Devices We recommend that you use good-quality external devices that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors. Cisco IP DECT 6800 Series Administration Guide...
Page 190 • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].
Page 191 Find the Base Station IP Address, on page 41 MAC address of the The MAC address is on the label under the second base station LAN port and also on the cardboard box that contained the base station. Cisco IP DECT 6800 Series Administration Guide...
Page 192 Primary Base Station Description Data PID/VID Serial number MAC address IPv4 address RFPI address Installed location Secondary Base Station 1 Description Data PID/VID Serial number MAC address IPv4 address RFPI address Installed location Cisco IP DECT 6800 Series Administration Guide...
Page 193 The handset's International Portable Equipment Identity (IPEI) identifies the exact handset that the user is allocated. User name Phone Number and Authentication User Name XSI User Name and Mailbox Name and Number Handset IPEI and Password Password Cisco IP DECT 6800 Series Administration Guide...
Page 194 Worksheets Handset Configuration Parameters Worksheet Cisco IP DECT 6800 Series Administration Guide...

This manual is also suitable for:

6823 6825

Cisco 6800 Series Administration Manual

Table of Contents

Hardware Installation

Phone Administration

Step 1 Set up the New Base Station Hardware with Install the Base Station, on Page/Step 5 Click Save and Reboot

Maintenance

Troubleshooting

Quick Links

Chapters

Related Manuals for Cisco 6800 Series

Summary of Contents for Cisco 6800 Series

This manual is also suitable for:

Table of Contents