Cisco 6800 Series Maintenance Manual

Maintenance
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Basic Reset

Performing a basic reset of a Cisco IP Phone provides a way to recover when the phone experiences an error.
The reset provides a way to reset or restore various configuration and security settings.
Note When you set up emergency calls, the phone requests an updated location whenever a person performs a
phone restart.
The following table describes the ways to perform a basic reset. You can reset a phone with any of these
operations after the phone has started up. Choose the operation that is applicable for your situation.
Table 1: Basic Reset Methods
Operation
Restart phone
Reset settings
Basic Reset, on page 1
Voice Quality Monitoring, on page 3
Voice Quality Reporting, on page 5
Cisco IP Phone Cleaning, on page 6
View Phone Information, on page 6
Reboot Reasons, on page 6
Phone Behavior During Times of Network Congestion, on page 8
Action
Press Applications and choose
Admin Settings > Restart.
To reset settings, press
Applications and choose
Admin Settings > Factory Reset.
Explanation
Resets any user and network setup
changes that you have made, to the
previously saved settings that the
phone has not written to its flash
memory. The phone then restarts.
Restores the phone configuration
or settings to factory default.
Maintenance
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