Chapter 6 Service and Maintenance
Alarm
Message
Type
Signal Quality
Set
Signal Quality
Clear
Signal Quality
Clear
Transport
Set
Processing
Transport
Clear
Processing
Version
Set
Mismatch
DL:NVS Flash
Set
Failure
312
Message
Cause/Remedy
Poor Quality RF
Cause: RF Signal
quality is poor due
Signal
to interference or
signal level issues.
Remedy: Check
RF settings, re-aim
dish, and add
signal amplifier.
Signal Quality
–
Fault Cleared
Audio Unmuted
–
PTI lockup
Cause: Possible
software issue.
Remedy: Clear
alarms, reset unit,
and notify Cisco
Services if the
problem persists.
PTI running
–
Version Mismatch
Cause: The
between
App5514 version
does not match
5514/7109
App7109 version.
Remedy:
Download code
with identical
App5514 and
App7109 versions.
APP5514 Flash
Cause: Possible
hardware or
Write Failed
software issue.
Remedy: Clear
alarms, reset unit,
and notify Cisco
Services if the
problem persists.
Description
Severity
Signal is locked
Minor
but BER is
beyond muting
threshold.
–
Minor
–
Minor
Programmable
Minor
transport input
module
stopped
processing any
data packet.
–
Minor
Version
Major
mismatch
between code
running 5514
and 7109
processors.
Failed to read
Major
or write flash
memory
ID
26000
26000
26000
27000
27000
27400
27600