Viewing Help On The User Interface; Obtaining Technical Support - Huawei TE30 User Manual

HUAWEI TE30 Videoconferencing Endpoint
User Guide

12.7 Viewing Help on the User Interface

The TE30 user interface includes web interface and remote controlled UI, providing context-
sensitive help and operation guide.
Context-sensitive help includes status icons and configuration verification messages that are
displayed in context on web pages. For example, if certain settings on the system settings screen
are incorrect, a message will be displayed to indicate where the error exists and how to rectify
the error.
The operation guide describes how to operate the user interface. When you are using the TE30
and the provided user guide is not available, you can press
the user interface.

12.8 Obtaining Technical Support

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Issue 01 (2013-03-27)
Huawei support website
This Huawei support website provides an efficient and real-time communication platform
where you can obtain technical documents, submit technical questions, service requests,
and troubleshooting questions, and provide your feedback about improvements to Huawei
products. To seek technical help over the Internet, please visit http://enterprise.huawei.com.
Provide the following information to help Huawei engineers answer your questions:
– Serial number of your TE30 (To view the serial number, choose Advanced Settings >
Diagnostics > System Information > Version.)
– Software version (To view version information, choose Advanced Settings >
Diagnostics > System Information > Version.)
– Network information (To view this information, choose Advanced Settings >
Diagnostics > Settings > Network.)
– Diagnostic and troubleshooting measures that you have taken
Technical support hotline: +0086-4008229999
In case of emergency, you can call the technical support hotline. Before making a call,
power on the TE30 so that you can access the related pages during the call and get the
following information available:
– Problem description and associated information
– Serial number of your TE30 (To view the serial number, choose Advanced Settings >
Diagnostics > System Information > Version.)
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