Viewing Help On The User Interface; Technical Support - Huawei 9000 VCT V100R011 Administrator's Manual

HUAWEI 9000 HD Video Terminal
Administrator Guide

Viewing Help on the User Interface

The help information provided on the user interface includes instant help information and an
operation guide.
Instant help information includes status icons and configuration verification messages that are
provided on different screens of the user interface. For example, if certain settings on the system
settings screen are incorrect, a message will be displayed indicating where the error exists and
how to rectify the error.
The operation guide describes how to operate the user interface. When using the terminal and
the provided administrator guide is not available, press
user interface.

Technical Support

l
l
Issue 09 (2012-09-03)
NOTE
l To view the serial number of the terminal, choose Diagnostics > System Information > Version.
l To restore the terminal to its default settings, toggle the left switch of the dual in-line package (DIP)
switch on the rear panel for six times within five seconds. After the terminal is restored to its factory
settings, its IP address is reset to 192.168.1.1.
Support.huawei.com
This Web site (support.huawei.com) provides an efficient and real-time communication
platform where users can obtain technical documents, submit technical questions, service
requests, and troubleshooting questions, and provide feedback about improving Huawei
products. To seek technical help over the Internet, please visit http://support.huawei.com.
Please provide the following information that will help Huawei engineers to answer your
questions effectively:
– Serial number of the terminal (To view serial number, choose Diagnostics > System
Information > Version.)
– Software version (To view the version, choose Diagnostics > System Information >
Version.)
– Network information (To view the information, choose Settings > Network.)
– Diagnostic and troubleshooting measures that have been taken
Technical support hotlines
In case of an urgent fault, call the technical support hotlines for help. Before making a call
to the technical support engineers, keep the following information ready. In addition, it is
recommended that the terminal is powered on so that the relevant screens can be accessed
during communication.
– Problem description and associated information
– Serial number of the terminal (To view serial number, choose Diagnostics > System
Information > Version.)
Technical support hotlines: +86-755-28560808 4008308300 8008308300
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Copyright © Huawei Technologies Co., Ltd.
11 Maintenance and Troubleshooting
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