Huawei TE30 User Manual page 114

HUAWEI TE30 Videoconferencing Endpoint
User Guide
Problem
the monitor is too
bright or too dark.
While the TE30 is in
use during a
conference and a
remote site is sharing
its computer
desktop, the local
VGA display cannot
display the shared
computer desktop.
A computer is
connected to the
TE30, but the local
VGA display does
not show the
computer desktop.
On the camera
control screen,
keys on the remote
control cannot be
used to control the
camera.
While the TE30 is in
use during a
conference and the
monitor displays the
video of a remote
site, after you press
navigation keys on
Issue 01 (2013-03-27)
Possible Cause
The video settings of the
monitor are inappropriate.
The camera is faulty.
The resolution of the remote
computer exceeds the
maximum resolution supported
by the TE30.
The local VGA display is not
supported.
The capability of the VGA
display is limited. The
resolution or refresh rate of the
local SXGA output is too high
to be supported by the VGA
display.
The TE30 supports only certain
combinations of resolutions
and refresh rates. The
combination of the resolution
and refresh rate set on the
computer, however, is not
supported by the TE30. In this
case, the local site cannot
display or properly display the
computer desktop.
The camera you wish to control
is not selected.
,
, and navigation
Camera settings are incorrect.
The remote control is disabled
on the remote camera.
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12 Troubleshooting
Solution
Retain the default values for the
video parameters on the TE30 and
monitor.
Send the TE30 to the local
distributor for maintenance.
Ask the remote site administrator to
change the resolution and refresh
rate of the remote computer to those
the TE30 supports.
Replace the local VGA display with
a supported display.
Set the resolution and refresh rate of
the local SXGA output to those the
VGA display supports.
Set the resolution and refresh rate of
the computer used for the VGA
input to those the TE30 supports.
Access the camera control screen
and select the camera you wish to
control.
Verify the camera settings.
Ask the remote site administrator to
enable the remote camera control at
the remote site.
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