Audio - Huawei TE30 User Manual

HUAWEI TE30 Videoconferencing Endpoint
User Guide
Problem
the remote control,
the video remains
unchanged. That is,
you cannot control
the remote camera.

12.4 Audio

Table 12-4
Table 12-4 Methods for troubleshooting audio problems
Problem
While the TE30 is in
use during a
conference, no audio
is delivered from the
local monitor.
Issue 01 (2013-03-27)
Possible Cause
The camera settings are
incorrect or the control cable of
the camera is not securely
connected.
lists the troubleshooting methods for audio problems.
Possible Cause
Perform an audio test to check
whether the problem occurs at
your site or a remote site.
If no audio is delivered from
the monitor during the audio
test, the problem exists at your
site.
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12 Troubleshooting
Solution
Ask the remote site administrator to
verify the camera settings or
securely connect the camera control
cable.
Solution
l If the chair site has muted the
speaker of your site, contact the
chair site to resolve this
problem.
l If the monitor volume is
adjusted to the lowest, restore
the volume to its default value.
l If the TE30 volume is adjusted
to the lowest, restore the volume
to its default value.
l If the audio cable is connected
incorrectly or insecurely,
reconnect the audio cable from
the TE30 to the monitor.
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