Huawei TE30 User Manual page 118

HUAWEI TE30 Videoconferencing Endpoint
User Guide
Problem
Your site cannot
place a call to a
remote site using the
IP address of the
remote site.
After the TE30
starts, it fails to
register with the GK.
Issue 01 (2013-03-27)
Possible Cause
The local or remote endpoint is
not connected to an IP network.
NAT settings are incorrect.
Specifically, the local endpoint
is on a private network while
the remote endpoint is on a
public or different private
network. Check whether your
TE30 can communicate with a
public network. If the TE30
cannot, NAT settings are
incorrect.
The GK with which the local or
remote endpoint registers does
not support the function for
placing calls using IP
addresses.
The parameters (GK address,
encryption password, and user
name) used for GK registration
are incorrect.
Another site with the same
number as your site has already
registered with the GK.
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12 Troubleshooting
Solution
1. Verify that the TE30 is
connected to an IP network.
Specifically, the LAN indicator
on the rear panel of the TE30 is
steady green.
2. From the remote controlled UI,
choose Advanced Settings >
Diagnostics > Network Test.
Enter the IP address of the
remote site and start a Ping test.
If the Ping test fails, a network
error has occurred. In this case,
contact the administrator.
3. From the remote controlled UI,
choose Advanced Settings >
Settings > Network > IP.
Verify IP network settings.
Choose Advanced Settings >
Settings > Network > Firewall and
verify NAT settings.
Choose Advanced Settings >
Settings > Network > IP > H.323
at your site and the remote site,
respectively. Then, disable GK
functions.
On the TE30 web interface, choose
Advanced Settings > Settings >
Network > IP > H.323 and correct
the settings.
Contact the videoconferencing
system administrator to check
whether another site with the same
number as your site has already
registered with the GK. If such a site
exists, change the user name of your
site.
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