Queue Alarm Indication - Toshiba Strata DK14 General Description Manual

Digital business telephone solutions

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Automatic Call Distribution

Insight DK Plus

Queue Alarm Indication

An alarm is generated at the Supervisor's station when calls waiting in the queue exceed

predetermined conditions. These conditions or queue thresholds (e.g., number of calls waiting,

waiting time for the oldest call) are established in system programming independently for each

ACD group. The audible alarm will continue at the station until the Supervisor acknowledges the

alarm by pressing the Reset Queue Alarm button.

Provides an alert to the ACD Group Supervisor when corrective action is required. This helps

provide better service to callers.

System Availability

Standard on Strata DK424 with ACD except

those with RCTUA processors

Strata DK Feature Description 5/99

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Strata dk40i K424 Strata dk424