Inbound Call Routing - Toshiba Strata DK14 General Description Manual

Digital business telephone solutions

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Automatic Call Distribution

ACD System Features

Inbound Call Routing

Calls can be routed into the ACD queues from incoming CO lines, DID, or Tie lines. They can be

transferred into the ACD queue from the Auto Attendant, answer position, or any station in the

system, as well as through the DNIS routing table. See the Strata DK424 ACD/MIS General

Description for more details.

Routes calls to the appropriate ACD group from anywhere within the system.

System Availability

Standard on Strata DK424 with ACD except

those with RCTUA processors

Strata DK Feature Description 5/99

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Strata dk40i K424 Strata dk424