After Call Work Time - Toshiba Strata DK14 General Description Manual

After Call Work Time

Also known as Wrap-up Time, After Call Work Time gives the Agent a predetermined amount of
time to complete work (paperwork, order processing, filing) regarding the last ACD call. After
disconnecting from an ACD call, the Agent automatically enters After Call Work Time mode until
the predetermined "After-Call Work Time" period expires, or until the Agent manually exits this
mode by pressing the End After Call Work button.
When in "After-Call Work Time," an Agent does not receive more ACD calls from the system.
The Agent can receive or place a non-ACD or PBX call during After Call Work Time, but the call
automatically cancels After Call Work Time Status.
Benefits
Agents have time to complete required actions before taking the next call.
Strata DK Feature Description 5/99
Automatic Call Distribution
System Availability
Standard on Strata DK424 with ACD except
those with RCTUA processors
ACD Agent Features
289