Toshiba Strata DK14 General Description Manual page 369

Table 14 Comparison of Attendant Consoles, DSS Consoles, and Add-on Modules
Use the Attendant Console
When:
There is a very high volume of
incoming call traffic.
Too many stations appear on a DSS
console – the directory display is a
more efficient tool.
Multiple Attendants simultaneously
share the Call Answering function.
Multiple consoles work well
together, automatically sharing the
load of incoming calls on a
call-by-call rotation basis.
Many calls of different types
(incoming, transfers, recalls, etc.)
are received by the Attendant.
Answer prompting is needed to
provide the Attendant important
information to answer properly, such
as multiple product lines,
departments, or tenants.
Features are required which the
DSS console does not provide, for
example, Load Sharing, Answer
Priority, Emergency Calls, Overflow,
and Dialing-by-Name.
A multi-purpose work station is
required to provide a high level of
answered calls and other
processing capabilities in a
Windows PC environment.
Strata DK Feature Description 5/99
Use the DSS Console
When:
The volume of incoming call traffic is
moderate.
The Attendant needs individual
button access to all CO Lines.
Simple BLF display and DSS
transfer are the main applications.
PC Attendant Console
Use the Add-on Module
When:
Smaller departmental answer
positions are needed.
20 or 40 DSS/BLF buttons are
sufficient.
A DKT needs more buttons for
general feature use.
Additional station ports may not be
available for DSS console
connection. Add-on modules share
the station port of the attached DKT
and do not require their own station
port.
Applications
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