Position Busy - Toshiba Strata DK14 General Description Manual

Position Busy

The Position Busy feature makes it easy to place the console in unattended mode or re-enter the
normal call processing mode. When in Position Busy mode, calls to the Attendant Console are
routed to other attendants on the system.
This feature is intended for use only when more than one Attendant Console shares the load of
incoming calls. In this mode, new calls are sent to other consoles. Held and unanswered
transferred calls continue to recall to the console that processed them. When the last console in the
Attendant group is placed in Position Busy mode, the entire group is considered unattended, and
consoles must set Call Forward and/or Night Transfer to cause Attendant Console calls to be re-
routed to another destination.
Benefits
Makes it easy for Attendants to leave for breaks at the touch or click of one button. In addition to
procedural efficiency, call coverage provides smooth continuation of call answering by other
consoles. Returning to service is just as easy, by pressing or clicking the Position Busy button.
Strata DK Feature Description 5/99
PC Attendant Console
PC Attendant Console Features
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
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