Incoming Call Identification - Toshiba Strata DK14 General Description Manual

PC Attendant Console
PC Attendant Console Features

Incoming Call Identification

Incoming Call Identification provides selective answering of all categories of calls to the
Attendant (internal DN, transferred, park recall, hold recall, transfer recall, emergency, Attendant,
and incoming CO for all 16 CO line groups). Selecting and answering the desired ringing call in
the incoming call display area, instead of using the Answer button to answer the next call in order,
enables the Attendant to specifically answer a certain type of call and override the FIFO or priority
order established by the Answer button and the Answer Priority feature.
Benefits
Provides better service to priority calls or calls that have been waiting a long time, because the
Attendant has total control of call handling. The Attendant decides which call to answer and
selects by type.
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System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
Strata DK Feature Description 5/99