Music-On-Hold (Moh) Interface - Toshiba Strata DK14 General Description Manual

Features
System Features

Music-on-Hold (MOH) Interface

A MOH/Background Music (BGM) RCA jack is built into the common control unit on DK14,
DK40i, and DK424 systems. The jack connects a customer-supplied music source for MOH,
BGM, or both.
The MOH interface connects the system to a customer-supplied music source. CO lines placed on
hold are connected to the music source. BGM can share a music source used for MOH or have a
separate source.
If a DK40i and DK424 system is configured with a tape recorder that plays a pre-recorded
message to holding parties, the Option Interface Unit (PIOU, PIOUS, or PEPU) is suggested.
These units have a relay that can be programmed to control a tape player every time a CO line is
placed on hold. The tape recorder does not run continuously. When the relay activates, the tape
plays. When the line goes off hold, the tape stops. DK14 does not support the PIOU, PIOUS, or
PEPU card.
The MOH volume can be adjusted using system controls.
Benefits
Customers can realize a cost benefit with this feature, as they do not have to purchase a separate
interface card for MOH (the customer provides the music source). MOH is not simply for
entertaining callers while they are on hold. It also assures the caller that he or she is still connected
to the system. The customer can substitute a promotional tape for a music source, enabling the
customer to advertise to callers on hold.
The separate music sources available on Strata DK enables callers on hold to hear special music
and/or advertising messages while station users hear and external speakers play different music.
Some firms like to select a particular type of music to reinforce an image they are trying to create.
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System Availability
Standard on Strata DK14/DK40i/DK424
Strata DK Feature Description 5/99