Button View Format - Toshiba Strata DK14 General Description Manual

Automatic Call Distribution
ACD Feature Interaction
The title bar displays the following information:
Number of calls waiting (CW)
Longest call waiting (LCW)
Number of Agents logged-in (LOG)
Number of busy Agents (Busy)
Number of Agents available (Avail)
Number of Agents unavailable (Unavail)
Group name ("Tech Support")

Button View Format

The title bar can also be displayed in a condensed Button View format (see
view displays as one of the open applications minimized on the Windows task bar line at the
bottom of the screen. Clicking the mouse on the button expands the Button View to the full line
display.
Figure 33 Button View
Configurations
The Call Center Viewer computer can connect directly to the DK424, to other Call Center Viewer
computers, or to a Software MIS (SMIS) computer.
Direct Connection to DK424
The Call Center Viewer application
host PC can connect directly to the
DK424 MIS port on an RSIU,
RSSU, PIOU, or PIOUS card (see
Figure 34).
328
Strata DK
Host PC with Call
Center Viewer (CCV)
Figure 34 Direct Connection to DK424
Figure 33). Button
Wall Board
CALLS WAITING: 18 LCW: 15:10
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