Toshiba Strata DK14 General Description Manual page 456

Automatic Call Distribution
ACD Supervisor Features
Single Supervisor Configurations
A single supervisor configuration can be implemented using either Insight DK or Insight DK Plus.
The software is installed as a networked Server installation, but no physical network connection is
required. All data is collected and reported from this single position. As with all Insight DK
configurations, external electronic reader boards, such as a Spectrum Wallboard, can be added
using an additional COM Port. For an example of a single supervisor configuration, see
Strata DK
Figure 16
Single Supervisor with inView LAN Displays
The single supervisor configuration can be upgraded to provide a Client/Server operation using the
inView LAN Display clients. These displays can operate on a number of desktops connected via
the in-house LAN. The Insight MIS Server requires a Network Interface Card (NIC) and must be
connected to the LAN. The upgrade key for activating inView clients is sold in multiple concurrent
users licenses to provide the desired number of users.
The Insight MIS Server controls a list of possible users which can be larger than the number of
concurrent licenses. These clients can be started at any time and will reflect the current status and
statistics maintained by the MIS Server. See
inView displays.
Figure 17
302
MIS Server
Single Supervisor Configuration
Strata DK
MIS Events
Single Supervisor with inView Displays
CALLS WAITING: 18 LCW: 15:10
COM Port Connection
Figure 15 for an example of a single supervisor with
LAN Connection
MIS Server
inView Client
Figure
3908
inView Client
3909
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