Acd Call Pickup - Toshiba Strata DK14 General Description Manual

Digital business telephone solutions

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Automatic Call Distribution

ACD Supervisor Features

ACD Call Pickup

ACD Call Pickup enables a Supervisor to pick up an Agent's ACD call within an ACD group. The

call is considered a non-ACD call by the MIS system.

Enables answering calls by the Supervisor when agents are unable to answer.

System Availability

Standard on Strata DK424 with ACD except

those with RCTUA processors

Strata DK Feature Description 5/99

Table of Contents

Strata dk40i K424 Strata dk424