Hold Timer Display - Toshiba Strata DK14 General Description Manual

Hold Timer Display

The Hold Timer Display shows the amount of time each call has been on hold. This information is
shown in the loop hold display area on screen. This serves as a reminder for the Attendant,
ensuring that the held calls are not be ignored or forgotten. If the call is not answered within a
preprogrammed time period, the call is recalled with a ring indication in the incoming call display
area on the screen. Also, the color indicates whether the call is on Hard Hold, Consultation Hold,
Supervised Hold, or Emergency Call Hold.
Benefits
Serves as a reminder of calls needing attention, so the Attendant provides better service to callers.
The recall function provides an automatic reminder so holding callers are not be forgotten.
Strata DK Feature Description 5/99
PC Attendant Console
PC Attendant Console Features
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
239