Transfer Direct To Voice Mail - Toshiba Strata DK14 General Description Manual

PC Attendant Console
PC Attendant Console Features

Transfer Direct to Voice Mail

Transfer Direct to Voice Mail Box provides the Attendant Console Attendant a Transfer to Voice
Mail (TVM) button, on screen and on keyboard, to transfer outside callers directly to a station
user's voice mailbox, rather than to their station which would forward to voice mail if busy or not
answered.
This direct transfer to voice mail box function is used when the Attendant looks at the BLF or
knows the requested station user is either busy or not available. This feature works the same
regardless of the status of the destination station (busy, DND, idle, forward). It provides a way to
transfer calls to the desired mailbox without relying upon proper forwarding set at the station. This
is also useful for internal calling directly to a station's mailbox when you know they are not going
to answer, or for transferring calls to mailboxes that do not have stations on the Strata DK system.
The Attendant can release the call immediately after a voice mail port answers.
Benefits
Provides better service to callers by transferring a call directly to a busy or absent station user's
mailbox. They can leave a message sooner without having to listen to ringing while forwarding.
This is also more efficient for the console Attendant who will not get transfer recalls from stations
that do not answer and may not be forwarded to voice mail.
Using this feature to reach Audiotext messages of VM gives the Attendant an efficient way to
handle routine information requests, such as directions to the business location.
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System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
Strata DK Feature Description 5/99