Acd Call Pickup - Toshiba Strata DK14 General Description Manual

Digital business telephone solutions

Hide thumbs Also See for Strata DK14:

Table of Contents

Automatic Call Distribution

ACD Agent Features

ACD Call Pickup

ACD Call Pickup enables ACD Agents or Supervisors to answer ACD calls ringing to Agents

within their group by pressing the ACD Pickup button. Only calls to Agents logged into the same

ACD group can be picked up.

Agents can answer calls for each other when needed.

System Availability

Standard on Strata DK424 with ACD except

those with RCTUA processors

Strata DK Feature Description 5/99

Table of Contents

Strata dk40i K424 Strata dk424