End Of Acd Shift - Toshiba Strata DK14 General Description Manual

Automatic Call Distribution
ACD Supervisor Features

End of ACD Shift

The group Supervisor can use the End of ACD Shift button to activate the After Shift service of an
ACD group shift.
If there are Agents logged in, the End of ACD Shift LED will flash until the last Agent logs off
after all calls in queue have been answered. Then the LED will be steady on. All incoming calls to
the ACD group after End of ACD Shift is engaged are directed to a preassigned After Shift
destination.
Benefits
Enables routing of calls that occur after hours quickly and efficiently without affecting customer
service. The destination can be another ACD group, telephone, or announcement device.
300
System Availability
Standard on Strata DK424 with ACD except
those with RCTUA processors
Strata DK Feature Description 5/99