Load Sharing - Toshiba Strata DK14 General Description Manual

Load Sharing

In a multiple console application, Load Sharing distributes incoming calls among available
Attendant Consoles (up to four) on a call by call rotation basis. This is better than ringing all calls
to all consoles. Individual Attendants only get their fair share of calls and answer only those
ringing at their console. The Attendants also have other features such as Call Pickup, overflow, etc.
to handle calls during heavy traffic periods.
Benefits
Provides the most efficient way of handling calls among multiple consoles by enabling an even
distribution of calls. Along with other features, it provides methods of handling calls whenever an
Attendant is tied up with a long call.
Strata DK Feature Description 5/99
PC Attendant Console
PC Attendant Console Features
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
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