Log In/Log Out - Toshiba Strata DK14 General Description Manual

Log In/Log Out

Enables the Agent or Supervisor to log IN or OFF the ACD system by dialing an Agent or
Supervisor identification (ID) code from any station. When an Agent logs into the system, the
station is activated as an ACD Agent position and is available for incoming ACD calls. Operating
statistics are collected for the Agent and output to an optional MIS processor until the Agent logs
out (when the station leaves ACD mode).
If an Agent attempts to log OUT and if the Agent is the last one logged into an ACD group, the
flashing Log IN/OUT LED notifies the Agent that additional calls are waiting. In this case, the
Agent will not be able to log OUT until the calls are answered and the ACD group queue is empty.
Agent digital and electronic telephones must have a unique, single-appearing PhDN that is
designated as the ACD Call button. Standard telephones receive ACD calls on their PhDN after
logging into an ACD group.
Benefits
Any ACD agent can log into any group from any telephone on the system. This provides flexibility
and convenience.
Strata DK Feature Description 5/99
Automatic Call Distribution
System Availability
Standard on Strata DK424 with ACD except
those with RCTUA processors
ACD Agent Features
291