Delay Announcements And Music - Toshiba Strata DK14 General Description Manual

Automatic Call Distribution
ACD System Features

Delay Announcements and Music

Announcements and music are provided to calls in the queue at predetermined time intervals. The
system provides flexible announcement patterns which can be assigned to each ACD group. Up to
three different announcements can be programmed per group.
Each announcement can be recorded into an external customer-provided digital announcer. The
message is synchronized to begin when a call is connected to the announcer.
Each ACD group can have its own announcements and/or music source, or groups can share the
sources.
The lengths of the music intervals are selected when the feature is programmed.
Benefits
Provides valuable information to callers while they are on hold. It also keeps them occupied so
they will continue to hold.
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System Availability
Standard on Strata DK424 with ACD except
those with RCTUA processors
Strata DK Feature Description 5/99