Auto Attendant - Toshiba Strata DK14 General Description Manual

Auto Attendant

Requirements
The built-in Auto Attendant feature acts as a round-the-clock attendant that automatically directs
incoming calls to stations. Calls can be answered simultaneously depending upon the number of
DTMF tone receivers are installed in the system (maximum of 3 in DK14, 5 in DK40i, and 24 in
DK424).
Callers who dial into assigned Auto Attendant lines receive a menu of dialing prompts, such as,
"Dial 5 for Sales or dial 6 for Technical Support." When the caller dials the digit, the call routes to
a DN, ACD group, or Distributed Hunt group (assigned in system programming).
An unlimited number of CO lines can be programmed for immediate answer or delayed ring, such
as 12 or 24 seconds, at selected stations. Auto Attendant also enables access to outgoing lines by
using DISA, which should be security protected with Account Codes and/or a DISA security code.
CO lines that are assigned as Auto Attendant lines, in any of the system's three time of day modes
(Day, Day 2, Night), can be assigned to ring stations or a night bell when the system is switched to
another mode. This enables calls to be manually answered until the Attendant requests the Auto
Attendant to answer all new calls.
Customer-provided digital announcement devices and optional QRCU3 (DK14), K5RCU (DK40i)
or RRCS (DK424) tone receiver PCBs are required. Multiple callers can be connected to one
digital announcer simultaneously as follows:
DK14 enables up to three caller connections
DK40i enables up to five caller connections
DK424 enables up to 24 caller connections
One DTMF receiver is needed for each caller.
The Auto Attendant can be programmed to answer on a delayed ring basis, which can be used for
overflow and secondary answering purposes. This enables callers to hear Music-on-Hold (MOH)
or Ring Back Tone (program option) after dialing a selection.
The system can have a primary announcement only, or a primary and secondary announcement.
The primary announcement is the initial greeting played to the caller usually providing dialing
instructions. The secondary announcement is automatically played if the selected station is not
available.
Strata DK Feature Description 5/99
System Availability
Optional on Strata DK14/DK40i/DK424
Requirements
QKYS (DK14), KKYS (DK40i), and
RKYS1~4 (DK424) PCBs
Not supported by Tie, DID, DNIS, or ANI
lines for any applications including ACD
Standard station ports for announcers
DTMF receivers for simultaneous answering
Ground and loop start lines
Features
System Features
21