Station Hunting; Serial Hunting; Distributed Hunting - Toshiba Strata DK14 General Description Manual

Features
System Features

Station Hunting

There are three types of station hunting:
Serial Hunting (SH) – routing of calls to the next station in a hunt group
Distributed Hunting (DH) – routing of calls to the next hunt group

Serial Hunting

When a called station is busy, the call is routed to the next station in the hunt group. If that station
is busy, the call is routed to the next station in the hunt group and so on. If a station has Call
Forward set, the call that is hunting is forwarded and leaves the hunt group. Hunt group routing is
assigned in the system programming database.
Assignment is flexible, so any station may hunt to any other station. Many stations may be linked
together in the same chain. The hunt group may be as big as all the stations in the system, or as
small as two stations.
SH can be used with PhDNs, PDNs, or a combination of these. In the case of tone ringing to
multiple appearing PDNs, hunting takes place only if none of the multiple appearances of that DN
are idle. If the call is Voice Announce, then hunting occurs if that PDN's station is off-hook on any
DN or CO line. A ground or loop start call hunts from a PDN or PhDN only if it has been assigned
to ring exclusively at the owner station of that DN.
Data-call serial hunting is different from voice-call serial hunting. Data-call group assignment is
independent from voice-call hunt groups, but the same hunt group size characteristics as above
also apply to data-call hunting.

Distributed Hunting

When a call is directed to a DH group, the systems hunts for the next available idle station in
rotation order and then sends the call there. Calls are more evenly distributed than with SH. If a
station has DND set, hunting skips to the next idle station.
A maximum of 16 DH groups are provided. Each group has its own unique DN which is like a
pilot number. Up to 32 stations can be in any one group, and distribution can be in any rotation
desired. A station can be a member of more than one group. If such is the case, the lower group
number has priority. For example, a call in group seven's queue would first ring to station 201 even
if another call had been in group eight's queue and had been waiting longer for station 201.
Calls can be routed to DH groups from Caller ID/DNIS/ANI lines, Tie lines, loop or ground start
lines, stations transferring calls, internal direct calls, DISA calls and calls routed through built-in
or external Auto Attendant. Calls forwarded from stations, or overflow calls from ACD groups can
also be routed to a particular DH group (except for Call Forward Fixed).
DH group member telephones should be equipped with Pooled Line buttons if ground/loop start
lines ring directly to DH groups. The routed CO line flashes only on the called members Pooled
Line button.
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System Availability
Standard on Strata DK14/DK40i/DK424
Strata DK Feature Description 5/99