Mitsubishi Electric Melsec Q Series User Manual page 388

10
TROUBLESHOOTING
(4) Troubleshooting about the DB interface function
Symptom
The DB interface function does not work.
No communication has been made with
the server computer.
10
- 47 10.3 Troubleshooting by symptom
10.3.3 When operating the MES interface module
Table 10.21 Troubleshooting about the DB interface function
Checked item
Is "Running" displayed in the status
indication area of [Remote operation]?
Section 7.13.1 Checking the
operation status of the MES
interface function
Is a personal computer restarted after
installing relational database?
Is the port No. set in [Service port] of DB
Connection Service Setting Tool the same
as the port No. set in [Port No.] of [Server
service settings] of MES Interface
Function Configuration Tool?
Is the firewall function of the operating
system or security software enabled on
the server computer?
Is the port specified in [Service port] of DB
Connection Service Setting Tool being
used for the database or any other
application?
Has any Check Point software been
installed in the server computer?
Is the ODBC setting of the database
correct?
Corrective action
• When "Stopped" is displayed, perform any of
the following operations.
Perform [Restart] from [Remote operation]
Power OFF and then ON
Reset the programmable controller CPU
Section 7.13.2 Manipulating the
operation status of the MES interface
function
• Restart the personal computer.
• Set the same value.
Communication is not available if different
port numbers are set.
Section 7.9.1 Setting items in Server
Service setting
Section 8.5 Setting Items of DB
Connection Service Setting Tool
• Check the firewall setting.
Section 5.1 Installation
• Change the port number to another that is
not being used for the database or any other
application.
Section 7.9.1 Setting items in Server
Service setting
• Uninstall the Check Point software.
• Correct the ODBC setting of the database.
(To the next page)