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Chapter 8
Testing and Troubleshooting the Cisco ATA 186
Symptom
Symptom
Symptom
Symptom
Symptom
OL-1267-01
Unable to access the web configuration page.
Possible Cause
Software versions earlier than 2.0 require the web
configuration page to be enabled using option 80# on the IVR.
Action
Upgrade the software.
FAX passthrough is not working or is working incorrectly.
By default, the VoIP dial-peers have FAX relay enabled on
Possible Cause
them; when they hear the FAX training tone, they try to load the FAX relay
codec. The Cisco ATA 186 does not support this mechanism; it can only
support the passthrough mechanism.
Disable FAX relay on the VoIP dial-peers and enable the
Possible Cause
passthrough mechanism.
IP Routing is not operating.
Possible Cause
IP routing is off by default.
Action
Enable IP routing on the gatekeeper by using the ip routing command.
See your Cisco IOS documentation for information.
Time is not displayed or is displayed incorrectly.
The Cisco ATA 186 and gatekeeper are not pointing to the
Possible Cause
same network time protocol (NTP) server.
Make sure that both items are pointing to the same NTP server.
Action
Cannot place call.
There may be a duplicate user ID.
Possible Cause
Make sure that all user IDs are unique.
Action
Cisco ATA 186 Installation and Configuration Guide
Symptoms and Actions
8-5
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Table of Contents
Troubleshooting
