Cisco 7800 Series Administration Manual page 120

Configuring Programmable Softkeys
Configuring Programmable Softkeys
You can customize the softkeys displayed on the phone. The default softkeys (when the phone is in an idle
state) are Redial, Directory, Call Forward, and Do Not Disturb. Other softkeys are available during specific
call states (for example, if a call is on hold, the Resume softkey displays).
Procedure
Step 1 Click Admin Login > advanced > Voice > Phone
Step 2 Under Programmable Softkeys, edit the softkeys depending on the call state that you want the softkey to
display. For more information, see
In the Programmable Softkeys section, each phone state is displayed and the softkeys that are available to
display during that state are listed. Each softkey is separated by a semicolon. Softkeys are shown in the format:
softkeyname
where softkeyname is the name of the key and position is where the key is displayed on the IP phone screen.
Positions are numbered, with position one displayed on the lower left of the IP phone screen, followed by
positions two through four. Additional positions (over four) are accessed by pressing the right arrow key on
the phone. If no position is given for a softkey, the key will float and appears in the first available empty
position on the IP phone screen.
Step 3 Click Submit All Changes.
Programmable Softkeys
The following table lists each softkey and the phone state under which the softkey displays. You can have a
maximum of 16 softkeys for each call state field.
Keyword
acd_login
acd_logout
alpha
answer
avail
barge
Cisco IP Phone 7800 Series for Third-Party Call Control Administration Guide
106
Programmable Softkeys, on page 106
|[ position ]
Key Label Definition
Login Logs user in to Automatic Call
Distribution (ACD).
Logout Logs user out of ACD.
Alpha Enter alphabetic characters in a data
entry field.
Answer Answers an incoming call.
Avail Denotes that a user who is logged in
to an ACD server has set his status as
available.
Barge Allows another user to interrupt a
shared call.
Available Phone States
Idle
Idle
Off-Hook, Dialing Input
Ringing
Idle
Shared-Active,
Shared-Held