Cisco IP Phone 7841 Quick Reference Guide

Phone Layout and Key Descriptions

Phone Descriptions

DIALING AND ANSWERING

To make a call:

• Lift the handset and dial a number.
• Press Speakerphone or Headset and dial a number if using speakerphone/headset.
• For Internal calls - enter the 4 digit extension number.
• For external calls - dial 9 + the number (add 1 + area code for long distance calls).

To answer a call on your primary line:

• Lift the handset.
• If you are using the speakerphone, press Speakerphone button.
• If you are using the headset, press Headset button.

To end a call:

• Hang up handset.
• If you are using the speakerphone, press Speakerphone button or End-Call softkey.
• If you are using the headset, press the Headset button or End-Call softkey.

DECLINE

To immediately decline a call:

• Highlight the call and press Decline softkey.

To send call to voicemail:

• Press Volume down once to silence the incoming call, then wait for the call go to voicemail.

HOLD AND RESUME

To place a call on hold:

• Press the Hold / Resume button.

To resume a call:

• Press the Resume softkey or the Hold / Resume button.

FORWARD

To forward calls:

1. At idle phone, press Fwd All softkey.
2. Dial the destination number.

To cancel forwarding:

• Press Fwd Off softkey.

TRANSFER

To transfer a call to another extension:

• Press Transfer button.
• At dial tone, dial desired number.
• Press Transfer button again.

To retrieve the call if no one answers:

• Press Cancel softkey.

CORPORATE DIRECTORY

Look up subscribers by first name, last name or extension number:

1. Press the Contacts Button.
2. Scroll to and select Corporate Directory.
3. Fill in search criteria and press Submit softkey.
4. Highlight desired contact and press Dial (or Call) softkey.

CONFERENCE (AD-HOC)

To conference in participants (up to six participants):

1. During a connected call, press Conference button.
2. Select a held call and press Yes.
3. OR dial the desired number and press Conference button again.

To end a conference call:

• Hang up handset.
• Press Cancel softkey.

To view conference participants:

• Press Details softkey.

VOLUME

To adjust the handset, headset, or speakerphone volume:

• During the call, press Volume button up or down.

To adjust the ringer volume:

• At an idle phone, press Volume button up or down.

MEET-ME CONFERENCE CALL

To establish a Meet-Me conference:

1. Lift the handset
2. Press Meet Me softkey and dial the Meet-Me conference number (Contact the helpdesk to receive a conference number).

To participate in a Meet-Me conference:

• Dial the Meet-Me conference number (provided by the conference initiator).

To end a Meet-Me conference:

• Hang up or press Cancel softkey.

USER PREFERENCES

To adjust user preferences:

1. Press Applications button.
2. Scroll to and select Preferences option.

To change the ring tone:

1. Select Ringtone from Preferences.
2. Scroll through ring type options.
3. Press Play softkey to sample ring.
4. Press Set softkey to make choice.
5. Press Apply softkey to finalize choice.

To change contrast:

1. Select Contrast from Preferences.
2. Use Navigation ring to adjust contrast.
3. Press Save softkey to save contrast settings.

CALL HISTORY

To view call history:

1. Press Applications button.
2. Scroll to and select Call History option.
3. Select All Lines or the line that you want to view.
4. Select a call record and press Details softkey.

To dial a number in the call history:

1. Scroll to a listing in the call log, and press Dial.

To edit a number in a call log:

1. Highlight the desired number.
2. Press EditDial softkey.