Scanner Driver/Printer Utility Problems - Dell H815DW User Manual

Problem
The printer cannot disconnect from the
device even when the procedure in
"Disconnecting Wi-Fi Direct Network" has
been performed.
The network mode of the printer cannot be
set to Ad-hoc mode.
Wi-Fi Direct cannot be set to Enable.

Scanner Driver/Printer Utility Problems

Problem
Unable to retrieve the Address Book data
from the printer on the Address Book Editor.
The TWAIN driver cannot connect to the
printer.
The scanner driver has not been registered
on your computer.
Other Problems
Problem
Condensation has occurred inside the
printer.
A problem has occurred when using the Dell
Document Hub.
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message that
appears.
You need to know the model type and Service Tag number of your printer. See the label located inside the front cover
of your printer and write down the Service Tag number. For details on the location of the Service Tag, see "Express
Service Code and Service Tag."
Action
The device may be automatically reconnecting to the printer. Reset the passphrase
for Wi-Fi Direct and disconnect the device. See "Resetting the Passphrase."
Ensure that Wi-Fi Direct is set to Disable.
Ensure that the network mode is set to Infrastructure mode.
Ensure that the IP mode is set to a mode other than IPv6.
Action
Check that the USB or Ethernet cable is connected properly.
Ensure that the printer is turned on.
Ensure that the scanner driver is installed on your computer. (The Address Book
Editor retrieves the Address Book data via the scanner driver when the printer is
connected using a USB cable.)
Check that the USB or Ethernet cable is connected properly.
If using the network connection, check that IP address of the printer is set
correctly. To check the IP address, see "Scanning Using the TWAIN Driver."
Check whether the printer is turned on. If the printer is turned on, reboot it by
turning off the printer and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
Install the scanner driver. If the scanner driver is installed, uninstall it and then re-
install it again.
Action
This usually occurs within several hours after you heat the room in winter. This
also occurs when the printer is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
Visit www.dell.com/dochub for information about the Dell Document Hub.
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Troubleshooting Guide