Copy Problems - Dell H815DW User Manual

Copy Problems

Problem
The copy is misaligned or skewed.
A document loaded in the DADF cannot be
copied.
Vertical blanks or streaks appear on the
output when scanned using the DADF.
Vertical lines appear on the outputs when
you copy using the DADF.
Fax Problems
Problem
The printer is not working, there is no
display and the buttons are not working.
No dial tone sounds.
Faxes are not sent correctly to the numbers
stored in the memory.
The document does not feed into the
printer.
Faxes are not received automatically.
The printer does not send faxes.
Action
Before loading the document(s) on the DADF, straighten the edges of the stack of
the document(s).
Load the document(s) correctly, and align the document guides to the
document(s).
Ensure that the DADF cover is firmly closed.
Ensure that the release lever is properly positioned.
Clean the DADF glass.
Clean the DADF glass.
Action
Unplug the power cable and plug it in again.
Ensure that there is power to the electrical receptacle.
Check that the phone line is connected properly. See "Connecting to the
Telephone Line."
Check that the phone socket in the wall is working by plugging in another phone.
Diagnose the fax connection. See "Diagnosing the Fax Connection."
Print a Phone Book list and ensure that the numbers are stored in the memory
correctly.
Ensure that the document is not wrinkled and you are putting it in correctly.
Check that the document is of the right size, not too thick or thin.
Ensure that the DADF cover is firmly closed.
The FAX mode should be selected.
Ensure that there is paper in the paper tray.
Check to see if the display shows
If the time interval specified for the following features is too long, change the time
interval shorter such as 30 seconds.
• Auto Rec Fax
• Auto Rec TEL/FAX
• Auto Rec Ans/FAX
Diagnose the fax connection. See "Diagnosing the Fax Connection."
Sending Fax should show up on the display.
Check the other fax machine you are sending to, to see if it can receive your fax.
Check the dialing type for Tone or Pulse.
Ensure that the document is loaded in the DADF or on the document glass.
Diagnose the fax connection. See "Diagnosing the Fax Connection."
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MFP Memory Full
Troubleshooting Guide
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