Wrinkled/Stained Paper - Dell H815DW User Manual

Wrinkled/Stained paper

Action
1 Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
2
Ensure that the printer is set to the envelope mode. See "Printing on
Envelopes – Envelope Mode."
Does this solve your problem?
3 Check the wrinkle. Is the wrinkle within 30 mm of the four edges of the
envelope?
4
Load the envelopes in the MPF properly. For details, see "Loading
Envelopes in the MPF."
Does this solve your problem?
5
Adjust the paper guides properly.
Does this solve your problem?
6 Replace the print media with the freshly unpackaged, undamaged one.
Does this solve your problem?
Damage on the leading edge of paper
Action
1
Adjust the paper guides properly.
Does this solve your problem?
Yes No
The task is complete. If printing on an
envelope, go to action
2.
If printing on print
media other than
envelopes, go to action
5.
The task is complete. Go to action 3.
This type of wrinkle is Go to action 4.
considered normal.
Your printer is not at
fault.
The task is complete. Go to action 5.
The task is complete. Go to action 6.
The task is complete. Contact Dell.
Yes No
The task is complete. Go to action 2.
Troubleshooting Guide
517